HP Office Jet Pro 6978 Scan to email settings missing from Embedded Web Server Scan tab

[JDarin]

I'm working with an Office Jet Pro 6978 and there is no Scan to Email section on the Scan tab of the EWS.

[Dragon-Fur · Accepted solution]

@JDarin 

This printer does not support digital send features (SMTP).

EWS > Scan > Scan to Email requires the SMTP setup.

Instead, the printer depends on "Apps" setup as described in the User Guide starting on Page 34

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What else?

Consider

Scan to Email using HP Scan

Scan to PDF using HP Smart and then Share to email

Preparation

Printer Software Check

Notes

If the full driver printer software is installed, you will see the printer listed in Control Panel > icon view > Programs and Features.

In addition, the installed software places two shortcut icons on the Desktop named for the printer.

Programs_and_Features_Printer_Desktop_Icons_1

Printer software not installed?

Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software

For printers that support the option,

Use the Easy Start wrapper to install and configure the printer software.

• Home Page - HP Easy Start 
• Open Category Software and Drivers 
• Topic: Software-Utility 
• Download-and-Save  the current version of the Easy Start wrapper to install your print software 
• If using USB:  Disconnect the USB cable between the printer and computer before installing the software.

• Right-Click on the downloaded package and "Run as Administrator" to start the installation

• Select to install the “Full Driver” / “Full Feature Software”
• If using USB:  Connect the cable when instructed to do so (near the end of the installation process).
• After the software is installed, Restart the computer and log in.

Notes >> Easy Start... The Journey

1. Full Administrator Rights are required to complete the HP Software installation.
2. About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver or other application).
3. You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.
4. If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription.  Instant Ink subscription is NOT mandatory.
5. Full driver includes print and scan functions supported by your printer and provides the printer features on which other applications / software might depend.

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HP Scan - Scan to Email

Add your sender email address to a locally installed email client software.

For example, an installed email client software could be installed Outlook or Mozilla Thunderbird

Select the Shortcut to Email as PDF

Adjust all the scan settings, including those in sections contained in category More > 

Select the Email client in HP Scan > More > Destination

When ready, Scan the content

Example - HP Scan - Scan to Email

9025_HP_Scan_PDF_to_Email_1

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What else?

HP Smart - Scan and "Share" to Email

Add your "sender" email address to Windows Mail.

After the scan completes, select "Share" to send the Scan content to Email.

Partial Example

Testing

Even if it is available, set the Resolution to no higher than 300 DPI to eliminate odd "can't see it" issues.

Switch OFF the Orientation in Auto Enhancements

General Example

HP_Smart_W10_Scan_Document_Screen_6

After the Scan completes, Select Share and your sending email address.

Partial Example:

HP_Smart_W10_Scan_Share_to_Mail_1

References / Resources

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR Open and Read >>> HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

Disconnect from Virtual Private Network (VPN) connection before downloading.

• HP Smart requires that you sign into the application using your HP Account credentials.
• Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples: 
    • What are the requirements to use the HP Smart app?
    • Which printers are compatible with the HP Smart app?
    • Why do I need to sign in or create an account to use the HP Smart app features?
  • Older versions of the HP Smart app no longer support the login feature.
  • Update the application to the latest version to access / use HP Smart

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 6978 All-in-One Printer 

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