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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-29-2020 11:50 PM

HP Recommended
Product: HP Office Jet Pro 6978
Operating System: macOS 10.15 Catalina
Whenever I want to scan, my computer name doesn't show up under the scan to computer option on the actual scanner. My Dell shows up, but neither of my macs (I have 2). I can scan to the Macs, but only using my laptop as the controller, not the screen on the scanner, as it doesn't recognize the macs. It recognizes the Dell automatically.
 
The screen says to enable scan to computer, but that is not option, as I don't have HP utility and it can no longer be downloaded. 
 
Really hoping something will work! Will check back and answer any questions!

Thanks!
Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-30-2020 12:24 AM

HP Recommended

Hi,

Follow HP Easy Start below, the latest HP Essential Software should be checked, as well as the HP Easy Scan option:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

Once completing the installation, the HP Essential Software, including the HP Utility which is now installed, should allow enabling Scan to Computer, you should likely be able to scan from the printer as soon as the install completes.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎10-30-2020 12:24 AM

HP Recommended

Hi,

Follow HP Easy Start below, the latest HP Essential Software should be checked, as well as the HP Easy Scan option:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

Once completing the installation, the HP Essential Software, including the HP Utility which is now installed, should allow enabling Scan to Computer, you should likely be able to scan from the printer as soon as the install completes.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎10-30-2020 10:34 AM

HP Recommended

That actually worked and I appreciate it.

 

Thanks,

Blake

Was this reply helpful? Yes No
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