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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎05-25-2018 08:24 AM

HP Recommended
Product: Office Jet Pro 8600 Plus
Operating System: Microsoft Windows 10 (64-bit)

Dialog box appears when trying to scan to "Select the program to launch for this application" . An old program FoxIt Pro is the only selection (which I no longer have on the computer). No HP PRinter to select.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-26-2018 01:34 PM

HP Recommended

@tnsquirejay

 

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

 

I see that you are having issues while performing scan function. This issue is normally caused due to some scan driver issues.

 

Let’s try the following steps to install the correct scan drivers first:

  •  Unplug the USB cable from the printer and computer if present.
  • Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
  • Restart your computer.
  • Now click on http://ftp.hp.com/pub/softlib/software12/COL40649/mp-108849-3/PS5510d_1315-1.exe to download and install the printer drivers.
  • Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.

 

If the issues still persist, then try the HP Scan and Capture. Here are the detailed instructions and download link: http://hp.care/2dsHSjh

 

Keep me posted, how it goes! However, I'll try and follow up in next 24 to 48 hours to doublecheck on the issue.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

have a great day!

Cheers:)

Raj1788
I am an HP Employee 

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎05-26-2018 01:34 PM

HP Recommended

@tnsquirejay

 

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

 

I see that you are having issues while performing scan function. This issue is normally caused due to some scan driver issues.

 

Let’s try the following steps to install the correct scan drivers first:

  •  Unplug the USB cable from the printer and computer if present.
  • Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
  • Restart your computer.
  • Now click on http://ftp.hp.com/pub/softlib/software12/COL40649/mp-108849-3/PS5510d_1315-1.exe to download and install the printer drivers.
  • Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.

 

If the issues still persist, then try the HP Scan and Capture. Here are the detailed instructions and download link: http://hp.care/2dsHSjh

 

Keep me posted, how it goes! However, I'll try and follow up in next 24 to 48 hours to doublecheck on the issue.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

have a great day!

Cheers:)

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No

‎05-29-2018 06:18 AM

HP Recommended

It worked. Thank you!

Was this reply helpful? Yes No

‎05-29-2018 10:19 AM - edited ‎05-29-2018 10:20 AM

HP Recommended

@tnsquirejay,

 

It looks like you were interacting with @Raj1788, but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service. 

 

I'm glad to hear you found the solution you were looking for.
Thanks for taking the time to let the community know about the solution.

 

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

 

Take care now and do have a fabulous week ahead. 🙂
Regards,

Jeet_Singh
I am an HP Employee

Was this reply helpful? Yes No
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