• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Microsoft Windows 10 (32-bit)

I cannot scan with the HP OfficeJet 4650. I have tried all the fixes suggested.  I have used HP Print and Scan Doctor. The HP Smart app. Turned off, disconnected, downloaded and it still doesn't  work.  It did up until about November.  Has HP done something?

2 REPLIES 2
HP Recommended

@LINDAK8 

 

Welcome to the HP Community Forum.

 


@LINDAK8 wrote:

I cannot scan with the HP OfficeJet 4650.

I have tried all the fixes suggested. 

I have used HP Print and Scan Doctor.

The HP Smart app.

Turned off, disconnected, downloaded and it still doesn't  work. 

It did up until about November. 

Has HP done something?


 

HP has not issued a Firmware update for this printer since 2020.

It is possible Windows Updates have in some way interfered with the printer software.

?

 

HP Smart is usually not able to see this type of issue - "Scan to Computer" is outside of the application's control.

 

 

The proposed solution does include reconnecting and / or reinstalling the full driver printer software.

After the software is installed, Enable "Scan to Computer" in Printer Assistant > Scan

 

Uninstall the full driver printer software from Programs and Features

Restart computer and log in

Install the Full Feature Software / full driver printer software.

Restart computer and log in

 

 

Printer Software - Windows

 

>>> Full Feature Software - Web Pack Installation Package - Information and Download <<<

HP OfficeJet 4650 series Print and Scan Driver and Accessories 

 

+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+

Basic Instructions - Install the Full Feature Software / Full Driver printer software

 

Preparation

 

  • If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

 

NOTE:  If the printer also installs Help files - Uninstall the printer help file package from Programs and Features when you are uninstalling the main printer software.

 

  • >>> After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers.  If the printer is listed, Right-Click on the printer and "Remove" > Restart the computer and sign in.

 

Continuing

  • If using VPN, shut it off to install software.  NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.

 

  • Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

 

  • Observation:  It is possible (assuming your Wireless Network is stable) that using a Wireless connection to install the printer software might work better than using an Ethernet Connection.   Personal choice - the Wireless connection method is recommended when you face insurmountable issues installing the software.

 

 

Installation

  • Download and Save the Full Feature Software Web Pack installation package or the Easy Start Software
  • Open File Explorer
  • Navigate to the folder in which you saved the installation file  (likely Downloads)
  • Right-Click on the installation package and “Run as Administrator
  • If using a USB printer cable to connect the printer to the computer, connect the cable when instructed to do so, near the end of the installation procedure
  • After the software is installed, Restart the computer and log in

 

+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+

References / Resources

 

Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_9Programs_and_Features_Printer_Desktop_Icons_9

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet 4650 All-in-One Printer series 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

Hi,

could you please also try making a color and black copy from the printer itself?

 

This in order to deny any possible physical problem with the scan hardware.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.