HP OfficeJet 4650 will not scan. It states "No Computer Found". I have attempted all the fixes.

[LINDAK8]

I cannot scan with the HP OfficeJet 4650. I have tried all the fixes suggested.  I have used HP Print and Scan Doctor. The HP Smart app. Turned off, disconnected, downloaded and it still doesn't  work.  It did up until about November.  Has HP done something?

[Dragon-Fur]

@LINDAK8 

Welcome to the HP Community Forum.

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@LINDAK8 wrote:

I cannot scan with the HP OfficeJet 4650.

I have tried all the fixes suggested. 

I have used HP Print and Scan Doctor.

The HP Smart app.

Turned off, disconnected, downloaded and it still doesn't  work. 

It did up until about November. 

Has HP done something?

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HP has not issued a Firmware update for this printer since 2020.

It is possible Windows Updates have in some way interfered with the printer software.

?

HP Smart is usually not able to see this type of issue - "Scan to Computer" is outside of the application's control.

The proposed solution does include reconnecting and / or reinstalling the full driver printer software.

After the software is installed, Enable "Scan to Computer" in Printer Assistant > Scan

Uninstall the full driver printer software from Programs and Features

Restart computer and log in

Install the Full Feature Software / full driver printer software.

Restart computer and log in

Printer Software - Windows

>>> Full Feature Software - Web Pack Installation Package - Information and Download <<<

HP OfficeJet 4650 series Print and Scan Driver and Accessories 

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Basic Instructions - Install the Full Feature Software / Full Driver printer software

Preparation

• If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

NOTE:  If the printer also installs Help files - Uninstall the printer help file package from Programs and Features when you are uninstalling the main printer software.

• >>> After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers.  If the printer is listed, Right-Click on the printer and "Remove" > Restart the computer and sign in.

Continuing

• If using VPN, shut it off to install software.  NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.

• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

• Observation:  It is possible (assuming your Wireless Network is stable) that using a Wireless connection to install the printer software might work better than using an Ethernet Connection.   Personal choice - the Wireless connection method is recommended when you face insurmountable issues installing the software.

Installation

• Download and Save the Full Feature Software Web Pack installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using a USB printer cable to connect the printer to the computer, connect the cable when instructed to do so, near the end of the installation procedure
• After the software is installed, Restart the computer and log in

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References / Resources

Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_9

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP OfficeJet 4650 All-in-One Printer series 

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[ShlomiL]

Hi,

could you please also try making a color and black copy from the printer itself?

This in order to deny any possible physical problem with the scan hardware.

Shlomi