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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎03-19-2019 12:18 AM

HP Recommended
Product: HP Officejet 6950
Operating System: Microsoft Windows 10 (64-bit)

My brand new Officejet 6950 ignores the ADF when I want to scan.  It scans the glass panel (which) has no document on it instead and I get a blank image.  It doesn't matter if I load one or multiple pages.  The ADF feed works fine for Copy .  I have the latest software version loaded (updated today) and tried to reboot the printer.

1 person had the same question
1 REPLY 1

‎03-19-2019 11:15 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL feature printer software from HP for your operating system:

The following resource will help you :
https://support.hp.com/sg-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.


Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

These resources will be useful:

(Examples) 

 

Download and install software for Officejet Pro 6970 series

HP Officejet Pro 6960 / 6961 /6968 / 6966 : Scan a 6 pages 2 sided document using the ADF

 

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
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