• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet Pro 7740 Wide Format All-in-One Printer
Other

I recently purchased a Mac Studio with an Apple M1 Max chip and running Mac OS Ventura 13.0.1.  I can no longer scan documents using the touch-pad controls on my HP OfficeJet Pro 7740 Wide Format printer.  Instead, I have to access Printers and Scanners on my Studio's Settings, and manually use the computer's scanning software to scan a document on my Office Jet Pro's flatbed or feeder.  What updates or adjustments do I have to do to my HP 7740 in order to use the printer's control panel to scan documents from the printer, as I have been able to do previously with my old 2018 15" MacBook Pro?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.