HP OfficeJet 9015 - scanning with HP Smart - saving huge files with wrong paper size

[CadillacRick]

Hey everyone,

So here's the problem...  When using HP Smart APP to scan into PDFs from the document feeder of my HP 9015 scanner.... here are the issues:

1) Files are HUGE!   roughly 1mb per page instead of the 50kb or so through Adobe Acrobat Scan

2) It scans one page at a time and waits for the first page to be finished before taking the second page... it takes FOREVER to scan 10 pages

3) Paper size is incorrect even though on the HP Smart it is selected at "Document" and "Letter" size..   scanning at a resolution of 150....  still creates huge files... 

I tried:    removing device, uninstalling drivers and HP Smart....  re-installing the whole lot from scratch....  no change... still doing the same thing with these huge files and wrong paper size...  

But when scanning through Adobe Acrobat... it gets the paper size right, and the files are the size i'm expecting...   but still the slow page per page scan rate....  will only take the next page when the first one is finished....  extremely slow...

I am not impressed with this HP Smart app...    any way to fix this ?   Has anyone encountered this ??? 

[Dragon-Fur]

@CadillacRick 

The printer is OK.

There is a reported bug in HP Smart that inflates both the page size and the file size.

HP is working on the solution.

When the fix is ready, a new version of HP Smart will be released in the  Microsoft Store

What to do while waiting for the solution?

What if?

If you have a "fat" file for which you no longer have the original document,

If you need to have a properly sized scan file,

Print the document at a reduced "Shrink to Fit" size,

Re-scan the printed document into the computer using OTHER than HP Smart.

---------------------------------------------------------

For now, use alternative software to scan documents.

NOTE for Windows S mode users:

• Windows in S mode only allows installation of applications from the Microsoft Store.  Windows "S" mode scan options are therefore limited to those applications you can install from the Store (marked in Green).
• Windows 10 (full Windows) can make use of any of the "blue" or the "green" options.

Example list...

NOTE:  Alternatives do not necessarily provide the same settings / features as HP Smart.

HP Scan - part of the Full Feature Software / full driver printer software.

HP Scan and Capture

Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

Download-Save-Install   HP Scan and Capture

 Description

HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications.

* NOTE:  The correct HP drivers for your scanner must be installed from HP's Support Website.

NAPS2 – “Not Another PDF Scanner”

• Download-Save-Install >  NAPS2 
• Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
• Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
• Read the Support pages for information
• Download, save, and install the NAPS2 software to use.

Windows Scan – Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

• “Get” the application from the Store >  Windows Scan

Paint (mspaint)

Older software - Nothing fancy - does work for scanning images and saving them. 

• Open  Paint
• Expand the “white background” area to a size to accommodate your data.  If unknown, try 1300x1300
• File > Select “From Scanner or Camera”
• Select your printer > Follow the prompts to scan and then save your item

Possibly

Webscan – located in the Embedded Web Server (EWS) – No additional software

NOTE:  Webscan feature  is not available on Laser printers

If the printer is on the network,

If the EWS feature is available on your printer,

First Time Use Only:  Enable Webscan

• Open your favorite browser > type / enter Printer IP address into URL / Address bar
• Tab Settings > Security > Administrator Settings > Enable >> Check box next to Webscan
• Click Apply to save any changes

Next

• Tab Scan > Webscan 
• Set up Webscan the way you want it - for example, set the Source to ADF
• Click Start Scan to scan your document / image using Webscan
• After the scan is complete, Save the scan to your computer.

==========================================================================

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Product Home

Enter the type and name of your HP device

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

[tkevin0915]

HP Smart is still not scanning the document correctly.  When I save a scan, it is about 20 times large in file size.  Is there an update I missed?

[Dragon-Fur]

@tkevin0915 

---

@tkevin0915 wrote:

HP Smart is still not scanning the document correctly.  When I save a scan, it is about 20 times large in file size.  Is there an update I missed?

---

It is unlikely you missed the update.

HP Smart is updated through the Microsoft Store.

Check / Adjust whether applications update automatically in the Microsoft Store

Windows key > Open the Tile for Microsoft Store

If necessary, sign into the store

Click on “See more”  (three horizontal dots … )

Select Settings

Check / Update applications in / from the Microsoft Store

Windows key > Open the Tile for Microsoft Store

If necessary, sign into the store

Click on “See more”  (three horizontal dots … )

Select Downloads and Updates

Click Get Updates

Check the list for the HP Smart version (third column)

If HP Smart has been updated,

If you have not done so since the date / time updated,

Restart the computer and log in

What else?

The fix for this issue was released a while back - two / three versions ago?

20 times is not in the range of the "bug".

"Bug" caused about a 3x increase in (visual) page size and a small percentage increase in file size.

Nothing in this thread can help, I think.

Start a new thread > explain the page size / file size issue

Ask for help.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[tkevin0915]

Now it is only 7 times bigger in color and 15 times bigger in B&W.  My HP Smart version is 129.1.234. 

[tkevin0915]

The scan was a printout of the email I received from you.

Page size is okay, just not file size.  Both scan software have this size

[Dragon-Fur]

@tkevin0915 

I don't know.

The bug was specific to the version 127.1.115.0 - I reported the issue back in May 2021.

The code that was causing that problem was fixed (late June, I believe).

Both Page Size and File Size were affected.

That said, 

I don't have any information on the type of issue you describe.

In general, increasing the Resolution also increases the file size.

This, of course, is likely not what you are describing.

Advice - based on my not having anything else to offer:

Do not use HP Smart.

Use instead any other Scan software of your choice to scan the document.

Yes, but...

The question is not the same as that issue that was answered in this thread.

Suggestion:

Start a new thread - explain the problem as best you can.

Ask for help.  Another Expert / Agent might have something better to offer.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"