HP OfficeJet Pro 6960 error occurred while communicating with the scanner.

[robtcallahan]

The subject says it all. Now before you tell me to uninstall and resinstall  the printer, which seems to be the only solution you suggest other than network resets, wireless signals, etc.,  can assure you that none of those is the problem. The printer/scanner  has worked for years but today the scanner will not scan  to my computer. I just used  it yesterday. Nothing has changed in my network or on my laptop or the printer in the last 24 hours. Just because you are going to ask me, I went ahead and deleted the printer and  re-added it. The printer works  fine, but the HP Easy Scan app cannot communicate with the  printer. I power  cycled the  printer and  checked for software updates. It is up to date. So, what other  options  do I  have here? Did the scanner just cough up a hairball and die or what? Are there any other suggestions other than the ones I listed above which  have nothing to do with the printer itself? Could it be a scanner problem totally unrelated to my MacBook Pro or  network? I mean, I know it's  HP  and all and you rarely have issues, but just perhaps it IS a  scanner problem. All the other questions and answers related all have the same suggestions.  I need  some new ones.

[robtcallahan]

I just went to  my  printer page on  hpsmart.com, downloaded and  installed the latest software and  drivers for my MacOS  which  is Ventura version 13.5. As you can see  from the  install test screenshot below, it just sits and  spins. 

[robtcallahan]

[robtcallahan]

I went to the  printer  web page and then to the Scan menu option here:

https://hp1860243d748a.local./#hId-pgWebScan

This succeeded. However, I am still unable to use the HP Easy Scan app. The printer website is a  workaround for now, but I need a solution for Easy Scan. Thoughts?  Ideas? Suggestions? What changed since yesterday? Sun spots?

[Falo_5]

Hello,

I have the same problem I'm using Catalina on MacBook pro.

To scan I always us the preview from MAC and since today it stopped to work with the following error:

as Robtcallahan, I deleted the printer, the related fax anything about HP6960.

Re-installed. Nothing.

Deleted all hp6960 again, shutdown and restart -> nothing.

Wifi, good. Network good.

Checked for updates - good.

Did HP changed the driver and made it incompatible with Catalina?

Please help as it was working fine and nothing changed in my setup.

Thank you in advance.

[Nal_NR]

Hi @robtcallahan,

Welcome to the HP Support Community. 

I'd like to help!

Excellent description and a great diagnosis. It is greatly appreciated.        

This might require one-on-one interaction to fix the issue via remote assistance. 

I would request you to contact our HP Support Engineers who should be able to sort this out.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Nal_NR]

Hi @Falo_5,

Welcome to the HP Support Community. 

I'd like to help!

You have certainly done a good job. 

This might require one-on-one interaction to fix the issue via remote assistance.

I would request you to contact our HP Support Engineers who should be able to sort this out. 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Falo_5]

Hi Elohi_NR,

Thank you for your message.

Looking forward to receive the private message, at the moment my inbox is empty.

Thank you for your support.

Best regards

Falo_5

[robtcallahan]

I will do this today. Thank you for your response.

[Falo_5]

Hello Elohi_NR,

I still don't have anything in my forum inbox.

Did I misunderstand you that I'll receive a message with the next steps to have an HP engineer support?

Looking forward for your swift answer.