HP OfficeJet Pro 6960 error occurred while communicating with the scanner.

[Falo_5]

Hi @Robtcallahan, were you able to contact the support engineer team?

Thanks

[Falo_5]

Hello @Elohi_NR, I still don't have any instructions on how to engage the support engineer.

Thank you for your help

[Falo_5]

Hi @robtcallahan

Did you receive anything from Elohi_NR or from HP support team?

I didn't.

Thanks

BR

[robtcallahan]

I do not  know how to contact the support team. The link I received took me to an online help  page and there was no  link tos schedule a time with HP Support for remote help. Please let me know if you know how to  do  this.

Thanks,

Rob

[Falo_5]

Hi Robtcallahan,

I didn't get anything.

I sent an email to Elohi_NR -> NO NEWS!

This is very disappointing and unprofessional!

I hope they will comeback to us as said in above.

Regards Fab

PS: update this post if you get any solution, thanks.

[robtcallahan]

It's been a couple of weeks and no one has contacted me regarding a solution or  assistance. Should I just give up on using the HP Easy Scan application and use the printer's web interface from now on? 

[Falo_5]

Hello,

@robtcallahan, I also get ZERO answer from HP support, neither from @elohi_nr.

Not only it doesn't work with the HP scan software but neither with the embbeded MAC preview software.

Better to through it away and buy EPSON products!

[doprintgo]

Same problem with Catalina on OS 10. We must to update to OS 11 and charge the new HP app HP Smart but only for OS 11 and +. If your computer is to old for OS11 + , nether HP or Apple succeeded to help me. 2 solutions: bring HP Smart on your more recent phone to command your printer or, in your computer, put the printer IP Address ( on the printer screen, ex: 10.20.30.366) in the search window and you will have and HP page to command the printer manually.  Good luck!!

[whatmarmar]

I just started having this issue. Started with not being able to connect over Wifi. That was resolved with a reboot of the router. It's online but constantly gets the error message. It's odd because it's a different error message when printer is powered off. So it knows the difference and there is some communication between the two. I assume that HP never connected with you.

[Falo_5]

Hello,

unfortunately I didn't managed to fix the issue on the scanning part.

I tried to reset all printers, to install either via "bonjour", direct ip address... printing is fine but scanning ZERO chance.

FYI:Printing still work.

I started to have issues on my 2 others laptops on windows 10 & 11. Reinstalled etc.. scanning works but I don't have anymore the HP window for the settings and goes through the standard (crapy) Microsoft window.

This is a planned or forced obsolescence!!!

My main disappointment is on the lack of commitment from HP - they posted here they will send us a link to get a proper support which is not the case!

I think I'll need to replace this device working perfectly, and I'm seriously considering another brand than HP!!!

BR Falo_5