HP OfficeJet Pro 6970 Scanner - Black Scans

[RColeman_DS]

Hello,

Scan to USB and Scan to computer  and photocopy are malfunctioning on HP OfficeJet Pro 6970 printer. Computer and Printer operate  as expected, but the .PDF or paper photocopy generated is a black, line-streaked output, rather than the document. This occurs regardless of scanner bed or ADF use.  After first occurance, turned off and unplugged printer, restarted. Updated drivers/software ran HP Print Doctor, rebooted laptop connected, multiple offs/ons with printer and unplugging. Connectivity between laptop and printer is fine, printing is fine.

Printer is less than a year in use. No significant changes have been made to the home network, no changes to patterns of printer, scanner, or copier use in that time.

Thanks for your help!

I have attached an example of what the entire  scanned image or photocopy looks like.

[RColeman_DS · Accepted solution]

Recieved a helpful private message from a user to call technical support. Within a few minutes, the tech advised that I needed a new printer/scanner due to scanner hardward failure. This device was used periodically, and was certainly not used with much intensity. No obvious  reason why it should fail, no offer of support or assistance or replacement from the tech. Printer was purchased on 11/14/12016, so 10 months old.

I expect a lot better from HP.  Very disappointed in product and service. Time to move on to another vendor, perhaps?

Ryan.