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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎07-06-2021 08:13 PM

HP Recommended
Product: HP OffceJet Pro 6970
Operating System: macOS 11.0 Big Sur

Running MacOS 11.4 just upgraded and then HP Smart said it needed an upgrade so I did that.  After this upgrade, printing fails, the printer appears offline and jobs just get stuck in queue. Rebooting the printer, deleting the stuck job, and reprinting it works for a short time.  Then print some more and the problem repeats.  This used to work just fine.

(I feel like every upgrade breaks something with this printer)

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-10-2021 03:12 PM

HP Recommended

OK back to basics... I did an unplug reboot of the printer and the router and this seems to have resolved the issue

View solution in original post

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1 REPLY 1

‎07-10-2021 03:12 PM

HP Recommended

OK back to basics... I did an unplug reboot of the printer and the router and this seems to have resolved the issue

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