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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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Locked

‎10-09-2023 11:26 AM

HP Recommended

HP OfficeJet Pro 6970 scan function will not recognize computer. (I am on a Mac)

Cannot scan - when attempting to scan, and hit scan to computer mode, it does not recognize my computer. I have downloaded the  driver, multiple times. As I go through the process it says essential printer software installed, but scan software not installed, so I "install". It says complete and offers a scan test page, when I select test page, it just spins and nothing happens, and I need to cancel / go back to get out. I attempted downloading firmware, and am unable. I have added, deleted the printer / scanner from system prefs multiple times. I have turned off the computer and printer multiple times. I have spent hours on this.  The printer works just fine.

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