HP OfficeJet Pro 7720 - Scanner not finding my Mac

[SteveTNMB]

Hello I trying resting my printer but my scanner is not finding my Mac. When i first purchased the printer, everything was working well. But not my scanner can’t find my Mac when i try to store the item in my Mac. Need help please.

[Treeko · Accepted solution]

Hi @SteveTNMB 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing connectivity issues with HP Printer.

I suggest you reinstall the driver and connect the printer to check if that fixes the issue.

You can follow the steps under this link to uninstall.

Furthermore, you can reinstall using HP App from this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[DrDuane53]

I have the same issue with my OfficeJet Pro 9015 and I have tried that a couple of times with no success. Now, if I select the scan feature I get a message "Find the open browser and sign into your HP account. Note: The window might be behind another open browser or minimized". I sign into my account but that window never closes and I am unable to access the app home page, which is behind that message. The message window just stays open and the blue circle goes round and round and round. This seems to have all started after HP updated the software that now prevents the use of non-HP ink cartridges. 

[Treeko]

Hi @SteveTNMB 

Kindly refer to the steps on this link to connect via Airprint and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[DrDuane53]

For at least the past decade I have used a Mac and HP Printers. I have never had an issue with scanning. Now, with the new HP Smart interface NOTHING works. I don't really want some solution to try this or go get this app. I have never had to do anything before but get the HP Printer out of the box, turn it on, install the software and I was good to go - print, scan, whatever. This new interface is terrible. If you hit the printer scan it says to sign it, even though I am already signed in.  It is like an endless circle, sign in, open HP Smart, sign in, open HP Smart. I don't know what your software "geniuses" did to the smart app but it sure didn't make it better. It is useless. Now, I have a brand new HP printer that I can't even use the scanner function which is why I BOUGHT IT IN THE FIRST PLACE!

I'm sure you will give me some kind of advice to try. I don't want that. Just send me a new printer that will work or give me a link to the old SmartAp so I can use my printer! Or a voucher so I can go buy some other brand of printer that I can use!

Am I irritated? Yeah, just a little. It has taken a lot of self-control to keep this even close to civil. 

[Treeko]

Hi @DrDuane53 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing connectivity issues with HP Printer.

I suggest you reinstall the driver and connect the printer to check if that fixes the issue.

You can follow the steps under this link to uninstall.

Furthermore, you can reinstall using HP Smart App from this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support