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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎05-17-2018 05:46 PM

HP Recommended
Product: OfficeJet Pro 7740

I keep getting an error message that says "The scan could not be completer.  Make sure that the scanning software has been installed and configured on your computer, and then try again." I installed the Raediris Pro 14 software, but I cannot use the software as it reads " Your activation code is printed on the CD-label." There is no activation code printed on the CD-label.

25 people had the same question
1 REPLY 1

‎05-17-2018 06:13 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

The ReadIris software will not prompt for the activation code IF THE HP FULL feature software is INSTALLED FIRST.

 

Here's what we would recommend:

 

1. Uninstall the ReadIRIS

 

2. Install the HP FULL feature software (Not HP Smart)

 

The following resource will help you :
https://support.hp.com/sg-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

Alternatively, this link will also help to download and install the FULL feature software.

https://123.hp.com/us/en/

 

3. Install ReadIRIS  AFTER the FULL feature software is installed.

 

How to Scan to Computer

Once you have installed the software:

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)

Scan to Computer (New UI)
How to use "Scan to Computer" properly


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
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