HP OfficeJet Pro 8020 stopped scanning using front panel

[SeattleMe]

Out of the blue, this printer stopped scanning as it had been:  I had been able to scan using the front panel on the printer and the automatic document feeder and the scanned doc went straight to my Documents folder in File Manager.  One morning, it just stopped working right.  I could still use the ADF and I pressed the same buttons on the front panel, but God alone knows where the documents have been going.

I can't stand HP's app that scans stuff as it's slow and cumbersome and takes at least twice as long to get all of my scanning done:  I loathe this software.  I found a solution for a different model printer here:  https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Cannot-Scan-to-Computer-from-Front-Panel/m...  but I have no idea if that would work on an 8020.  

To the best of my knowledge, no changes to the software were made when the printer just stopped doing what it had been.  The IT people here won't make any effort to fix this problem and just tell me to use the awful HP software.  I hope someone can help - I try very hard not to keep paper so efficient scanning is essential.

Thank you for your help.

[Kumar0307]

@SeattleMe, Welcome to the HP Support Community!

I believe you are trying to use the 'scan to computer' option on the printer screen. For this feature to work, a full-featured HP printer driver must be installed on the computer.

Yes, kindly try the steps mentioned in the attached post/link which may help to resolve this issue.

The software you are referring to, is it the HP Smart app?

Try the HP Scan Extended app.

Click here to download the app. 

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let me know how it goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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