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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-08-2022 07:47 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have not tried until today to scan using the document feeder (most documents I scan are small and one offs, so no need for the feeder).  But no matter what I did, cleaning rollers, restarting (ie. pulling cable out of printer, waiting 30sec, plugging back in), and verifying pathway is clear, it still continues to refuse to feed the documents.  It identifies that there's documents in the feeder on the screen when I place them there, but doesn't pull from the feeder at all.  This is a brand new machine.  Please help.

28 people had the same question
3 REPLIES 3

‎02-13-2022 10:35 AM

HP Recommended

@JustinS75

 

Welcome to the HP Support Community.

 

Let's try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 


I am an HP Employee

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‎02-16-2022 06:56 AM

HP Recommended

Printer Updated

The printer is up to date.

No new updates are available this time.

 

Still not scanning from the document feeder

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‎02-18-2022 02:20 PM

HP Recommended

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

1 person found this reply helpful
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