HP OfficeJet Pro 8028 Will Not Receive Fax

[mrc1963]

We have two HP Officejet Pro 8028. Both have auto ring on, When a fax comes in and no one is on the phone the line rings and rings and never receives fax. We have ringer set to 3. The only way we can get the fax to receive a fax is turn it off and then turn it back on. This printer takes a long time to boot up and its very bothersome to have this happen. We need these to answer and receive a fax as soon as it hits the 3rd ring. This is happening to both machines and just not sure what to do. Any advice because having to reboot each time to get a fax is not acceptable.

Thanks

[Betty0610]

@mrc1963

Welcome to the HP Support Community.

Let's try a firmware updaet: https://support.hp.com/in-en/document/c02919168

Try the steps from here as well: https://support.hp.com/in-en/document/c00297388

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[mrc1963]

Before i put this up on the forum .. i tried all these and settings are all done and firmware is up to date. Still doesnt work. It just rings and rings even though its set to 3 rings. After we shut the machine down and then bring it back up ... we try and fax and the machine answers and receives the fax. But then days later someone tries to send one and it just rings and rings and again .. we do the same thing and it receives it.

[Betty0610 · Accepted solution]

Let's run a fax test:

From the top of the screen, touch or swipe down the tab to open the Dashboard, and then touch ( Setup ). Touch Fax Setup . Touch Tools , and then touch Run Fax Test. The printer displays the status of the test on the display and prints a report.

Let us know what you see 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[mrc1963]

This worked and It printed. Not sure what fixed it but we will see the next time someone tries to fax if it answers it like its suppose too.

Thanks for your help!

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!