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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎04-18-2024 09:35 PM

HP Recommended

I've scanned to my computer thousands of times using this printer. I just did it last week. Today, when trying to scan a file using the document feeder the HP Smart desktop app is saying "Feature Unavailable. This feature is not supported by the selected printer. Connect to a different printer to use this feature." **bleep**. I've used this printer to scan thousands of times. I don't have any other printers. The only change is that I canceled my instant ink subscription. Is this feature associated with the instant ink subscription? Please help.

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2 people had the same question
2 REPLIES 2

‎04-19-2024 12:54 AM

HP Recommended

This video has the steps for troubleshooting when your scanner says it is not found or not connected. Hopefully this can help you:

https://www.youtube.com/watch?v=V628TnN2Nw4&list=PL1--vpgQOyavYBMpCTWqzSOH2n1doiGmY&index=9

HP employee. Not official HP support, just a volunteer on the support site.
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‎04-19-2024 08:08 AM

HP Recommended

Hi LGHY, 

 

Thanks for the video. Unfortunately, that doesn’t solve the problem. That’s not the error I’m receiving. My printer is connected and available. It simply says that my printer can’t scan. The quoted text in my initial message is the exact error I’m receiving. 

1 person found this reply helpful
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