HP OfficeJet Pro 8710 Scan To Network Folder

[bigshow5454]

Hi Everyone

I have an OfficeJet Pro 8710 running on MacOS 10.15.4

I've tried for an hour now to set up Scan To Network Folder, and no matter what I try, I cannot get "Incorrect Credentials - Check Your username/password and try again" to go away. I've even changed my username and password after retyping them properly 20 times. This is making me pull my hair out

Scan to email does work.  I have followed setup instructions for both from HP in another thread on this help forum, but just cannot get scan to network folder to work. 

Please help! 

[TEJ1602]

@bigshow5454, Welcome to HP Support Community!

I see that you have issues with scanning to network folder. Let us try to isolate and resolve the issue.

Follow the steps below-

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

And now, work on setting up a network folder-

Create a folder and right-click it (CTRL+ Left click) and select Get Info, check the box next to the Share folder.

Under the permissions, section ensure your user account have read and write permissions.

From System Preferences, select Sharing, ensure that File sharing is enabled, and click the Edit / Options button.

Ensure the SMB option is checked and the user is listed and selected, add the user if required.

Now try adding the printer into the EWS page of the printer (The printer homepage, can be accessed by typing the printer URL into Safari) and under Scan select Network folder nd setup the folder using the user and password account.

Set the path as the computer IP and then the shared folder name (e.g. \\10.0.0.0\scan).

If you still have issues you may have to repair user permissions on the computer.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Dan_Batson]

TEJ1602:

This solution is the very generic solution we all keep seeing from HP Agents.  It’s not helpful.  We already know this.  As Mac users, we are almost always up-to-date on software updates for anything we own.  HP needs to do some more research with the network connectivity between their HP printers and macOS (I am currently struggling with this same scenario right now on my beloved HP OfficeJet Pro 8630).  All one has to do is look at the HP Community boards here and do a search for “Network Folder on Mac” or some such scenario and you will find this to be an ongoing issue.  Without resolve by HP, I might add.

That said, it is time for HP to get serious and actually purchase an iMac to TEST wireless connectivity on.  Print, Scan, Fax, Scan-to-Email, Scan-To-Computer, Scan-To-Network Folder…  ALL OF IT.  TEST IT, please.  You will be just as frustrated as us Mac users dangling out here.  If I didn’t love my HP printer for every other aspect other than scanning, coming back to and playing with this scanning scenario makes me want to throw it against a wall.

Bottom line:  It should not be this hard!  It wireless means wireless.  We should not have to jump through hoops, use IP addresses rather than the network names, etc. etc.  It’s TIME!  Please escalate this and get… it… fixed.  No more excuses and no more canned responses from “HP Support Agents” who clearly do not read the emails and understand the situation at hand before copy/pasting the reply verbiage.

PS:  You told this user to check for a firmware update by going to the website.  Did you know that the firmware version there for my 8630 is not even the latest version that the printer gets pushed to it automatically?  If HP is going to refer folks to the website for firmware updates the printers are supposed to be getting via web automatically, please ask the teams at HP Software/Drivers to make sure they are consistent with the versions they are posting.

Dan Batson

Rogers, AR

[bigshow5454]

Hi there

Thanks for the reply

I erased everything I did myself previously, started over by following these instructions to the letter, and still get the same error message as before.  

"Incorrect credentials. Check your username/password and try again." in the HP Easy Scan App

and 

"The username or password is incorrect.  Make sure the access credentials have been configured correctly, and then try again." if I press scan to network folder on the printer's touch screen

I am using the username and password that I use to access my computer, and they have been entered properly every single time 

ARGH

[ShlomiL]

Hi,

I also suggest reviewing the below guidelines, by ensuring the printer's time is the GMT time, matching your Mac OS local time, as printers do not support timezone.

Setting a local time which may cause authentication to fail when trying to sign in to the shared folder, exactly as described in your post:

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Scan-to-Network-Folder-Setup-for-Officejet-Pro...

This information is for a later printer model, but I believe should apply for your printer model with no differences too.

Search the document for authentication, the first result refers to this step with more detailed information.

Shlomi

[bigshow5454]

Hi Shlomi 

Thanks for your attempt to help.  I followed the instructions in the linked document to a T, and the error message has now changed

It now says:

"Invalid Network Path" when I click save and test.  I have created the "Scans" folder directly in the Macintosh HD folder, because I'm not super comfortable with recreating a networked Mac computer network path to a file folder, so I figured the easier the better

The network path I am using is:

\\###.###.##.##\MacintoshHD\Scans

where the #s are the IP address given to me in network under system preferences and Scans being the shared folder in the Macintosh HD folder on my computer 

Please help me fix this new error - thank you! 

[ShlomiL]

Hi,

You should not use the full file system structure, but only the share path.

e.g. \\###.###.##.##\Scans

Or \\[Mac Computer Name].local\Scans

Please let me know if that may help,

Shlomi