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‎04-20-2020 07:31 AM - edited ‎04-20-2020 07:33 AM

HP Recommended
Product: OfficeJet Pro 8710
Operating System: macOS 10.15 Catalina

Hi Everyone

I have an OfficeJet Pro 8710 running on MacOS 10.15.4

 

I've tried for an hour now to set up Scan To Network Folder, and no matter what I try, I cannot get "Incorrect Credentials - Check Your username/password and try again" to go away. I've even changed my username and password after retyping them properly 20 times. This is making me pull my hair out

 

Scan to email does work.  I have followed setup instructions for both from HP in another thread on this help forum, but just cannot get scan to network folder to work. 

Please help! 

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