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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎04-12-2025 01:44 PM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer
Operating System: macOS 12.0 Monterey

Wont' scan to my MAC

Reply
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-13-2025 01:48 PM

HP Recommended

Hi @RFSJr,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Install the Latest Drivers and Software

  1. Go to 123.hp.com/setup and download the full-featured software for the HP OfficeJet Pro 8710.
  2. Follow the instructions to install the software on your Mac.

Ensure Network Connection

  1. Verify that the printer is connected to your Wi-Fi network.
  2. Ensure your Mac is connected to the same network as the printer.

Use HP Easy Scan

  1. Open the HP Easy Scan application on your Mac.
  2. Select your printer from the list of available devices.
  3. Follow the on-screen instructions to scan your documents.

Scan from the Printer Control Panel

  1. On the printer control panel, select the scan option.
  2. Choose "Scan to Computer" and ensure your Mac is selected as the destination.
  3. Follow the prompts to complete the scanning process.

Verify Printer Settings in Embedded Web Server (EWS)

  1. Open the EWS by entering your printer's IP address in a web browser.
  2. Go to the scan settings and ensure the "Scan to Computer" option is enabled.
  3. Configure any additional settings required for scanning.

Restart Devices

  1. Turn off your printer and Mac.
  2. Wait for a few seconds and then turn them back on.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

View solution in original post

Reply
1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎04-13-2025 01:48 PM

HP Recommended

Hi @RFSJr,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Install the Latest Drivers and Software

  1. Go to 123.hp.com/setup and download the full-featured software for the HP OfficeJet Pro 8710.
  2. Follow the instructions to install the software on your Mac.

Ensure Network Connection

  1. Verify that the printer is connected to your Wi-Fi network.
  2. Ensure your Mac is connected to the same network as the printer.

Use HP Easy Scan

  1. Open the HP Easy Scan application on your Mac.
  2. Select your printer from the list of available devices.
  3. Follow the on-screen instructions to scan your documents.

Scan from the Printer Control Panel

  1. On the printer control panel, select the scan option.
  2. Choose "Scan to Computer" and ensure your Mac is selected as the destination.
  3. Follow the prompts to complete the scanning process.

Verify Printer Settings in Embedded Web Server (EWS)

  1. Open the EWS by entering your printer's IP address in a web browser.
  2. Go to the scan settings and ensure the "Scan to Computer" option is enabled.
  3. Configure any additional settings required for scanning.

Restart Devices

  1. Turn off your printer and Mac.
  2. Wait for a few seconds and then turn them back on.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

Reply
1 person found this reply helpful
Was this reply helpful? Yes No

‎04-21-2025 01:03 PM

HP Recommended

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

 

Best Regards,

Kuroi_Kenshi
I am an HP Employee

Reply
Was this reply helpful? Yes No
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