HP OfficeJet Pro 8710 won't scan to computer

[RFSJr]

Wont' scan to my MAC

[Kuroi_Kenshi · Accepted solution]

Hi @RFSJr,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Install the Latest Drivers and Software

1. Go to 123.hp.com/setup and download the full-featured software for the HP OfficeJet Pro 8710.
2. Follow the instructions to install the software on your Mac.

Ensure Network Connection

1. Verify that the printer is connected to your Wi-Fi network.
2. Ensure your Mac is connected to the same network as the printer.

Use HP Easy Scan

1. Open the HP Easy Scan application on your Mac.
2. Select your printer from the list of available devices.
3. Follow the on-screen instructions to scan your documents.

Scan from the Printer Control Panel

1. On the printer control panel, select the scan option.
2. Choose "Scan to Computer" and ensure your Mac is selected as the destination.
3. Follow the prompts to complete the scanning process.

Verify Printer Settings in Embedded Web Server (EWS)

1. Open the EWS by entering your printer's IP address in a web browser.
2. Go to the scan settings and ensure the "Scan to Computer" option is enabled.
3. Configure any additional settings required for scanning.

Restart Devices

1. Turn off your printer and Mac.
2. Wait for a few seconds and then turn them back on.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Best Regards,