HP OfficeJet Pro 8720 will not allow me to share or print anything if scanned from the glass.

[rickm0466]

When I scan a document from the document feeder, I have the options to share, print, save with no problems.  However, when I scan something from the glass, those options are all grayed out and I am unable to do anything. Why?

[Kuroi_Kenshi]

Hi @rickm0466,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding scan issues from the glass on the HP OfficeJet Pro 8720!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Software Settings:

• Ensure that the HP software installed on your computer is correctly configured. Sometimes, settings might limit the functionality based on how the document is scanned.

Update the HP Software:

• Make sure that your HP printer software and drivers are updated to the latest version. You can download the latest drivers and software from the HP Support website.

Review Scan Settings:

• Examine your scan settings, particularly the destination options set within the HP software. Ensure that all destination options are enabled.

Default Scan Preferences:

• Reset scan preferences to default settings in the HP software. Sometimes misconfigured preferences can restrict certain functionalities.

Use HP Scan Software:

• When scanning via the glass, make sure you use the HP Scan software. The options and functionalities might differ from the default Windows/Mac scanning utilities.

Check Connection:

• Verify that all connections between your computer and printer are secure, especially if using a USB connection. Network issues can sometimes lead to unexpected restrictions.

System Reboot:

• Restart your computer as well as the printer to ensure all settings are refreshed.

I hope this helps.

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Best regards,