HP OfficeJet Pro 9010 not scanning multiple pages

Slugspit · ‎01-28-2020

I have tried using Adobe Acrobat DC, HP Smart, and Windows Scan to scan multiple pages from my HP 9010 Printer/Scanner, and have not been able to scan more than one page at a time of a very large legal document I need to create an electronic copy of.

I've tried the following:

1. Cleaning the ADF rollers and separator pad multiple times

2. using Adobe Acrobat DC, HP Smart, and Windows Scan

3. Completely uninstalling and reinstalling the latest HP drivers & HP Smart app.

In Windows Scan, I can at least hear the machine trying to scan a second page, but then it always results in an error when the ADF can't pick up the following pages. (If I restart the scan, it will pick up another page, and then give the error message when it again tries to pick up a subsequent page.)

Dragon-Fur · ‎01-28-2020

@Slugspit

I can offer limited advice on the subject.

Check to make sure what you are trying to do is supported (for example, paper size, source, duplex).

For example

Paper size and the weight of the media you are trying to scan can make a difference in the results.

Number of sheets in the ADF is restricted as explained in the printer Specifications.

If the paper (original) is too thin, too dry, too damp, odd colored, curled or creased, the results might be other than expected.

The scan will fail if the document is two-sided but not supported for two-sided scanning at the selected source and size.

Specifications

Paper Handling - ADF

Paper handler - duplexer

and / or

The source of the problem may be a error in the configuration (job setup).

and / or

Scanner might be dirty in an area not (yet) cleaned or in need of some other form of maintenance.

Known Solutions here:

Improving Scan Quality

Reference and Resources – Places to find help and learn how to use your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE: Content depends on device type and Operating System

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9010 All-in-One Printer series

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We are a world community of HP enthusiasts dedicated to supporting HP technology.

Dragon-Fur

Slugspit · ‎01-30-2020

Thank you for your advice, but unfortunately it did not resolve my issue.

I'm trying to scan a clean, single-sided document, using 20lb paper, using the default HP settings (so no duplexing, or anything "tricky"), and my device is new, so dirt should not be an issue (but I did try cleaning the ADF pads). It's the first time I've had an HP printer, and the first time I've had this type of a problem with a new printer. Very disappointing, HP!

Dragon-Fur · ‎01-30-2020

@Slugspit

I agree it is disappointing.

The printer is rated to scan documents as outlined in the Specifications

Software, for the most part, while not always self-explanatory, is able to handle basic jobs of the type you have described.

In other words, when you are doing it right, it should work.

For those reading: Examples and more information in References (end of this message).

Having completed all the troubleshooting, having used the appropriate software to accomplish the task, having checked the media type, shortcut, source, and paper size in that scan software, it is perhaps the time to ask for help.

HP Technical Support - HP Contact Information

Reminders

Use the serial number of the device to submit the case (do not post that information on the Community).

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HP may tell you that certain services are not covered under warranty. This is normal business practice. Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

If the HP Contact (phone) number is not immediately provided: Contact information is displayed on your screen after you submit your case online.

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“Everywhere” Contact Information - HP Technical Support

Open website HP World-Wide Support

Select your region and follow the prompts

Option – Regions

USA / Canada

Submit information / case online: Contact HP Support – Assistance Portal

Sign in or continue as a guest

UK

For faster support, first submit information / case online HP Customer Support UK
Contact by Phone: Contact HP UK – Phone Assist

Option - HP Support is on Facebook!

HP on Facebook

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From HP > CAUTION

Recently, HP has seen an increased number of third-party support websites selling HP driver downloads or diagnostic tools. Many of these websites use the HP trademark symbol and claim to be official HP distributors.

If your product supports your operating system, HP offers your driver and software at no additional cost through the HP website.

Use caution when dealing with any website that asks you to pay for HP driver downloads or tools that claim to diagnose your HP products. These websites might not be affiliated with HP in any way.

Do not install BIOS updates from a motherboard manufacturer's website. Only install BIOS updates from HP. Installing BIOS updates from the motherboard manufacturer can prevent the computer from accepting an HP system recovery. This could result in a loss of data.

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References

Check / Adjust / Retain the Paper at the Printer Panel

Open Printer Tray,

If you have not yet done so, add desired paper type

Close Tray

IF applicable for your printer:

Look for a message on the Printer Control Panel,

Click Modify (wording varies), set the paper size and type, Click OK

NOTE: If the size of the Paper Size is not in the Drop-down list, Select Custom

Set the Preferences - Windows

The following assumes the Full Feature Software has been installed.
Check / enable the printer as the “Default Printer”
Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.

Control Panel > icon view > Devices and Printers > Right-Click on your printer > Set as Default

Control Panel > icon view > Devices and Printers > Right-Click on your printer > Printing Preferences >

Tab Printing Shortcuts > Click / Highlight preferred shortcut > Click Apply > Click OK to exit

If the printer software supports the feature, change the settings as desired, then use “Save as” to create a Custom Shortcut.

OR

Windows key + S (search for) Printers and Scanners

Left-Click on (your) Printer > Manage >

Printing Preferences

Select a shortcut and / or set “preferred settings” for paper, source (tray), other settings

Optional (if / as supported on the printer): Save As > enter a name for your custom shortcut

Click OK to save the preferences

NOTE: Scanning defaults are set up in a similar manner.

HP Scan - Example

9025_HP_Scan_Menu_PDF_1

HP Scan and Capture

Available from the Windows Store - Requires Windows 8 or higher

Download-Save-Install HP Scan and Capture

General Example - Scan and Capture - Documents

Scan_and_Capture_0B

Webscan – located in the Embedded Web Server (EWS) – No additional software

If the printer is on the network,

Open your favorite browser > type / enter Printer IP address into URL / Address bar
Tab Settings > Security > Administrator Settings > make sure Webscan is checked / enabled
Tab Scan > Webscan

Diagnostics and Solutions

HP DIAGNOSTIC SOLUTIONS - Printing / Computing Issues

The Print and Scan Doctor

Trouble? Before you try anything else, you may wish to download and run the HP Print and Scan Doctor - it does find and fix a number of issues, the software is easy to run, and it won't make anything worse.

The Doctor can help with several issues, including driver, connection, and "jobs stuck in the queue".

HP Print and Scan Doctor for Windows