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HP OfficeJet Pro 9015 All-in-One Printer Scans coming out Blurry

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HP OfficeJet Pro 9015
macOS 10.15 Catalina

Hi trying to get some help on this issue. My father's printer was purchased in 2019 and this past week all of a sudden the scanner is scanning all its documents extremely blurry to the point where they are unusable. The original documents are all clean / look great but once they go into the scanner the scanned image comes out looking so bad that he can't submit the documents. I tried all steps to fix that I came across online. Nothing has fixed the problem. This is for both the document scanner part and the open tray - both scan options are scan poorly. Please advise. 

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@Jertiger, Welcome to the HP Support Community!

 

I understand the scan quality is not good. Let us try these steps:

 

Which app are you using to scan?

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

 

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

If the issue persists, perform the steps from - Improving Scan Quality

 

Refer to this document to know the different methods of scanning from the MAC - How to Scan

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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