HP OfficeJet Pro 9020 - Document Feeder Not Working properly - doesn't always grab the paper

[charsiufan]

The document feeder doesn't manage to grab the paper for scanning. It works if the paper is gently 'pushed' a little bit but fails 50% of the time if not helped.  I have tried to clean the rollers with alcohol wipes but no improvement. Thanks

[praveenbv]

HI@charsiufan, Welcome to the HP Support Community!

I see that the printer feeder does not pick up the paper.

Reset the printer

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
6. Turn on the printer.

Check the condition of the paper

1. Press the Power button to turn off the printer.

      WARNING:

   You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

2. Disconnect the USB or Ethernet cable from the rear of the printer.

3. Pull the output tray toward you to remove it, and then pull the input tray toward you to open it.

   Figure : Pull to open the input tray

   

4. Remove any paper from the photo tray.

5. With the input tray pulled out, push in the photo tray as far as possible.

   Figure : Push in the photo tray

   

6. Remove any paper from the input tray, and then examine the condition of the paper or photo paper:

   • Replace any ripped, curled, wrinkled, or bent paper.

   • Avoid printing on paper that is dusty. Reload paper that has been in the photo tray for a time.

   • Make sure that all the paper in the stack is the same size and type. The printer can only process one type of paper at a time.

Clean the paper feed and pick rollers

Step 1: Clean the paper feed rollers

Follow these steps to clean the paper feed rollers.

1. Remove any paper in the printer before you clean the rollers.

2. Press the Power button to turn off the printer, if it is not off already.

3. Disconnect the power cord from the rear of the printer.

      WARNING:

   You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

4. Open the cartridge access door.

   Figure : Open the cartridge access door

   

5. Locate the paper path cover, grasp the handle, and then lift up to remove it.

   Figure : Remove the paper path cover

   

6. Lightly dampen a clean swab with the water, and then squeeze any excess liquid from the swab.

7. Press the swab against the rollers inside the printer, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

   Figure : Clean the rollers in the paper path access area

   

8. Replace the paper path cover, and then close the cartridge access door.

   Figure : Close the cartridge access door

   

9. Gently turn the printer onto its right side, and then pull open the input tray so that you can access its underside.

   Figure : Turn the printer onto its right side

   

10. Lightly dampen a clean swab with the water, and then squeeze any excess liquid from the swab.

11. Clean the rollers in the gap behind the input tray. Make sure that none of the rollers are not missing, that they turn easily, and that they are springy when you press them.

    Figure : Clean the rollers behind the input tray

    

12. Before you turn the printer over to its normal position, continue to the next step to clean the paper pick rollers.

Step 2: Clean the paper pick rollers

Follow these steps to clean the paper pick rollers.

1. Make sure that the printer is turned off, the power cord is disconnected, and the printer is turned onto its right side with the input tray open.

2. Lightly dampen a clean swab with the water, and then squeeze any excess liquid from the swab.

3. Press the swab against the rollers inside the printer, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

   Figure : Clean the paper pick rollers

   

4. Make sure that the rollers turn easily when you press them.

5. Allow the rollers to dry for 10 to 15 minutes.

6. Turn the printer over to its normal position.

7. Reconnect the power cord to the rear of the printer, and then press the Power button to turn on the printer.

You can refer to this HP document for more assistance:- Click here

Hope this helps! Keep me posted.

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