HP OfficeJet Pro Premier 9010 scan to macOS 14.5 not working.

[SpringLelah]

My mom is trying to scan from HP OfficeJet Pro Premier 9010 to computer using macOS 14.5, saving and then attaching it to an email. Is the HP Scan and Capture app being cancelled have anything to do with it? 

I don't use Mac so I'm having trouble trying to help her over the phone. If anyone has step-by-step instructions, I would appreciate it very much. 

Thank you!

[Raj_05]

Hi @SpringLelah,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To troubleshoot scanning from an HP OfficeJet Pro Premier 9010 to a Mac running macOS 14.5, follow these steps.

Verify Printer and Software Setup

Check Printer Connection:

• Ensure the printer is connected to the same network as the Mac.
• Verify the printer's network settings by printing a network configuration page from the printer’s control panel.

Install HP Smart Software:

• Download and install the HP Smart app from the Mac App Store if it’s not already installed.

Configure HP Smart Software

Open HP Smart:

• Launch the HP Smart app from the Applications folder or Dock.

Add Your Printer:

• If the printer isn’t listed, click on the “+” button to add it.
• Follow the prompts to add the printer to the HP Smart app.

Configure Scan Settings:

• Click on the “Scan” tile in the HP Smart app.
• Select the desired scan settings (e.g., file format, resolution).

Perform a Test Scan:

• Click “Scan” and see if the scan completes successfully.
• Save the scanned document to your desired location.

Use Preview for Scanning

If HP Smart isn't working, you can use the built-in Preview app:

Open Preview:

• Open the Preview app from the Applications folder.

Start Scan:

• Go to File > Import from Scanner or Import from Printer.
• Select the HP OfficeJet Pro Premier 9010.

Configure and Scan:

• Choose your scan settings in the preview window.
• Click “Scan” and save the file to your Mac.

Check System Preferences

Verify Scanner Access:

• Go to System Preferences > Security & Privacy > Privacy tab.
• Select Files and Folders and make sure the HP Smart app or Preview has access to files and folders.

[Raj_05 · Accepted solution]

Check Printer Settings:

• Go to System Preferences > Printers & Scanners.
• Ensure the HP OfficeJet Pro Premier 9010 is listed and set as the default printer if needed.

Troubleshoot HP Scan and Capture App

If the HP Scan and Capture app is causing issues:

Check for Updates:

• Make sure the HP Scan and Capture app is updated to the latest version.

Reinstall the App:

• Delete the HP Scan and Capture app and reinstall it from the Mac App Store.

Check Permissions:

• Ensure the app has the necessary permissions in System Preferences > Security & Privacy.

By following these steps, you should be able to resolve issues with scanning to macOS 14.5.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support