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‎10-30-2018 01:47 PM

HP Recommended
Product: HP OfficeJet Pro X476dn
Operating System: Mac OS X 10.6 Snow Leopard and older

We have recently switched our phone line from an old copper landline to VOIP, and our HP OfficeJet Pro X476dn no longer sends or recieves faxes. A fax test from the device menu provided a readout stating that:  'An active phone line was not detected.'

 

Does anyone know any way the HO can be configured to recognize the VOIP line? (It's an Ooma Telo, btw.) Many thanks in advance for your help, cheers!

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-30-2018 01:55 PM

HP Recommended

@archtops

 

Please check the following articles. You may need more hardware or different setup:

 

    https://www.3cx.com/pbx/fax-voip/

    https://www.voipmechanic.com/faxingissuesandotherdevices.htm

 

Regards.

BH
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2 REPLIES 2

‎10-30-2018 01:55 PM

HP Recommended

@archtops

 

Please check the following articles. You may need more hardware or different setup:

 

    https://www.3cx.com/pbx/fax-voip/

    https://www.voipmechanic.com/faxingissuesandotherdevices.htm

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎10-30-2018 02:03 PM

HP Recommended

BH, Many thanks for the fast and informative reply. Reall helpful. Cheers! -jv

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