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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet Pro 9015 All-in-One Printer

HP OfficeJet Pro 9015 wireless all-in-one prints & copies fine, cannot scan today.

3 REPLIES 3
HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the HP Universal Scan driver software for your operating system:
https://support.hp.com/us-en/drivers/swdetails/hp-officejet-pro-9010-all-in-one-printer-series/model...

Once you have downloaded and installed the HP Universal Scan driver software, you will be able to print and scan.

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Recommended

Thanks for the tip, GreenTurtle.  Until this week, always had access to scan to email (even though it is a chore to type in an address on the printer window-reminds me of first cell phone many years ago!) but that ability disappeared.  I have found what I need to do to add it back, though.  And can scan to my PC with no problem.

 

HP Recommended

Hi @WeezerBeezer ,

 

Glad to hear all is ok now. 

Take care!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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