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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-19-2013 10:02 PM

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I have an HP Officejet 7310 All-in-One printer that will print and scan, but will no longer copy.  Can anyone help me with this issue?

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‎10-31-2013 11:14 AM

HP Recommended

One other thing to check - in the front panel press the copy Menu button, select Paper Type, OK, Plain Paper, OK then press Start Copy Black.

 

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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10 REPLIES 10

‎10-19-2013 11:29 PM - last edited on ‎02-24-2017 10:58 AM by HP Administrator

HP Recommended

What happens when you try to copy?  Are the prints incorrect, or is there an error message or ???  I would suggest starting with the document here, especially printing and evaluating the test page as shown in step three of this document.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎10-27-2013 08:27 PM

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I can print a test page, but when I try to copy a document it is very slow with the copy phase and then even slower "printing" out a blank piece of paper.

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‎10-31-2013 10:01 AM - last edited on ‎02-24-2017 11:28 AM by HP Administrator

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There are a few possibilities.  First, please print a test page as shown in step three of this document.  Do black and all three colors print properly in the test page?

 

Next I would suggest scanning (not copying) a document to your PC.  If the scan is blank then there is likely a hardware problem with the scanner hardware (also used for copying).  

 

Are you copying from the scanner glass or through the automatic document feeder?


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎10-31-2013 10:13 AM

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I am able to print the test pages and I can also scan.

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‎10-31-2013 11:09 AM

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Just to confirm - both black and color print properly on the test page? 

 

When you are copying and get blank pages are you doing this from the flatbed glass or the document feeder?  Are you trying to copy black or color?


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎10-31-2013 11:14 AM

HP Recommended

One other thing to check - in the front panel press the copy Menu button, select Paper Type, OK, Plain Paper, OK then press Start Copy Black.

 

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎10-31-2013 12:43 PM

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Bob Headrick,

 

Thank you so much!!  I can now copy by selecting plain paper.  Don't know what makes this work, as I have always copied previously using automatic, but I am just estatic to be able to copy again!!   Thank you!  Thank you!   Thank you!

 

Regards,

 

Trish Freeman

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‎10-31-2013 01:23 PM

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OK, I am glad the problem is resolved.  It may be that the sensor that is used to detect the paper type has become fogged with aerosol and the printer is incorrectly thinking the paper type is photo paper.

 

You could clean this with a damp Q-tip, it is located on the right side of the carriage (the thing that holds the ink cartridges) at the bottom and near the back.  The sensor can be reached by turning on the printer, then open the lid as you would to change a cartridge.  Next unlpug the printer (without turning it off).  This will allow the carriage to be moved slightly to the left, where you can then gently clean the undersideof the sensor.

 

Alternately just select the proper paper type when printing and copying.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎09-03-2017 02:08 PM

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many thanks

i am trying to copy from the flat bed.

Both black and white print when using the computer but not when using the copy button on the printer.

 

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