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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
zwolf59661
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Message 1 of 4
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HP Officejet 4500 G510n won't scan on Windows 10

HP Recommended
HP Officejet 4500 Wireless All-in-One Printer - G510n
Microsoft Windows 10 (64-bit)

Apparently this is a common issue, as I've found plenty of other threads with the same problem. Unfortunately the solutions provided in those threads either don't solve my problem, or provide dead links to other downloads.

I'm trying to scan with my Officejet 4500 G510n printer on my Windows 10 PC connected via USB. I've tried using HP Smart, HP Support Assistant, HP Print and Scan Doctor, HP Scan and Capture, HP Support Virtual Assistant, Windows Update.... Nothing seems to help. The actual drivers from HP don't seem to be available anymore, and the Windows in-OS driver list the model as a Photosmart All-in-One device, and don't support the scan function.

Any time I try to scan using either Windows Fax and Scan or the HP Scanning app, I get the error that no scanner was found.

When I go into Devices and Printers, and open the properties of the printer, there is an item under Device Functions named "Officejet 4500 G510n-z" that's listed as "Other devices", the properties for which state "No drivers are installed for this device". I suspect that might actually be the scanner function, but Windows doesn't know what to do with it because HP refuses to allow users to install the drivers.

If anyone has any other suggestions, I'm open to trying them. HP support has been useless, and directed me to downloads that don't exist. I've tried checking Microsoft support, since HP seems to think the standard Windows drivers would be enough. However, Microsoft says it's an HP problem, and they just keep sending me around in circles.

3 REPLIES 3
Nirvana_95
HP Support Agent
HP Support Agent
3,699 3,697 139 148
Message 2 of 4
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HP Recommended

Hi @zwolf59661 

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

 

I see that you are facing issues with your printer. Do not worry, we are here to fix it.

 

I would suggest you please use the link here and follow the steps: https://support.hp.com/in-en/document/c02463264 

It will also provide you with ways to scan. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

NIRVANA_95
I am an HP Employee
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Nirvana_95
HP Support Agent
HP Support Agent
3,699 3,697 139 148
Message 3 of 4
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Hello!

 

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

 

Have a great day ahead! 

NIRVANA_95
I am an HP Employee
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Nirvana_95
HP Support Agent
HP Support Agent
3,699 3,697 139 148
Message 4 of 4
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HP Recommended

Hi @zwolf59661

 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

Have a great day! 

Thanks! 

NIRVANA_95
I am an HP Employee
Was this reply helpful? Yes No
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