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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎03-24-2016 09:15 AM

HP Recommended

Thanks for the feedback. I'm glad you identified the cause. Good luck!

AlliBee

Click the thumbs up + button if I have helped you. Mark Accepted Solution if your problem is solved. If both apply......do both.
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‎11-08-2016 05:02 PM

HP Recommended

when trying to scan documents i loose connectivity from printer to computer, why...?

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‎11-09-2016 03:28 PM

HP Recommended

@roygutierrez, welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you out.

I understand that you are unable to scan to your computer from your HP Officejet 6600 e-All-in-One Printer.

Don't worry as I have a few steps that should help fix this issue.

 

And here's the step by step guide for you in the link: Printer Does Not Scan

 

If the printer is on the network, then please follow the steps from the link: Network Scanner Connection is Lost (Windows)

 

Let me know how that works.
I hope you have a good day ahead.

 

Rainbow23 - HP Support.
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‎07-09-2017 10:15 PM

HP Recommended

I am having the exact same problem witht he same error message.  I have followed the steps outlined in the document you posted.  However, the problem is not solved.  HELP!

 

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‎07-10-2017 07:08 AM

HP Recommended

I believe the problem is with the firewall/antivirus software. I have this issue, and use Bitdefender as my firewall and antivirus. When I disable the firewall, then it scans just like it should. I still don't have a solution from Bitdefender, but I believe that's where the problem lies, based on that I can get it to work when disabling the firewall. If that's the same with you, you'll need to reach out to your firewall provider for a solution. 

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‎07-10-2017 08:47 AM

HP Recommended

I don't think it is the firewall.  I have disabled the firewall and still won't scan or copy.  Printer works fine.

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