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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎03-24-2016 09:15 AM

HP Recommended

Thanks for the feedback. I'm glad you identified the cause. Good luck!

AlliBee

Click the thumbs up + button if I have helped you. Mark Accepted Solution if your problem is solved. If both apply......do both.
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‎11-08-2016 05:02 PM

HP Recommended

when trying to scan documents i loose connectivity from printer to computer, why...?

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‎11-09-2016 03:28 PM

HP Recommended

@roygutierrez, welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you out.

I understand that you are unable to scan to your computer from your HP Officejet 6600 e-All-in-One Printer.

Don't worry as I have a few steps that should help fix this issue.

 

And here's the step by step guide for you in the link: Printer Does Not Scan

 

If the printer is on the network, then please follow the steps from the link: Network Scanner Connection is Lost (Windows)

 

Let me know how that works.
I hope you have a good day ahead.

 

Rainbow23 - HP Support.
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‎07-09-2017 10:15 PM

HP Recommended

I am having the exact same problem witht he same error message.  I have followed the steps outlined in the document you posted.  However, the problem is not solved.  HELP!

 

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‎07-10-2017 07:08 AM

HP Recommended

I believe the problem is with the firewall/antivirus software. I have this issue, and use Bitdefender as my firewall and antivirus. When I disable the firewall, then it scans just like it should. I still don't have a solution from Bitdefender, but I believe that's where the problem lies, based on that I can get it to work when disabling the firewall. If that's the same with you, you'll need to reach out to your firewall provider for a solution. 

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‎07-10-2017 08:47 AM

HP Recommended

I don't think it is the firewall.  I have disabled the firewall and still won't scan or copy.  Printer works fine.

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