HP Officejet 7612 cant scan A3

[Vikram_jay]

Having trouble scanning A3 documents with our new HP Officejet 7612. The interface on the scanner itself does not seem to have an option to change scan size to A3, and the printer doesnt seem to auto detect paper size; as I've tried to scan an A3 page and it appears on my computer in A4 size. 

Tried remote scanning using 'HP Scan and Capture' but that doesnt seem to have an a3 scan option either.

Any help would be greatly appreciated!!

[Sunshyn2005]

Hi @Vikram_jay, 

Based on your description, I suspect you would need to choose 'none' for cropping, or full glass for scan size. Although the software may not be able to auto-crop your scan to A3, you could do this manually after the scan is completed. Please let me know if this resolves the issue, or if you require further assistance. Thanks. 

[Reppoc]

I also have the issue that I cannot scan A3 documents, it just scans the A4 area; but I do not have any option to select the full glass size.

Any suggestions as how to solve would be appreciated,

Thanks

[greenturtle]

Hi,

Thanks for using the forum.

Have you tried to download and installed the FULL feature software for Win 10?

Here's the link:

http://support.hp.com/us-en/drivers/selfservice/hp-officejet-7610-wide-format-e-all-in-one-series/51...

We recommend that you Uninstall the previous software first before reinstalling.

After you have installed the full feature software, for scanning A3, can you check if the source size has that?

Hope that helps.

[Mak73]

Same issue here. 

When scanning which ever profile I select, as soon as I select source as the flatbed, this printer does not allow A3 in the adf, the option of selecting paper size is greyed out, it doesnt allow you to select a paper size yet only scans an A4 area?

I have downloaded the latest software and drivers. 

I have set printer to A3 size as default. 

No effect??

Any help appreciated. 

[greenturtle]

Hi @Mak73,

Thanks for using the HP Forums.

Can you try this alternative scan solution?

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know if that works.

[Mak73]

Thanks for the response Greenturtle

I think I have cracked it, operator error of course.

Due to our network I had to connect via the printers IP adress, I have been able to print etc without a problem, so assumed everything had installed correctly.

I unistalled everything on my PC and reinstalled the latest software suite. This time as well as connecting the printer by IP I also pointed the software there as well and bingo a lot more functionality appears.

Still strange that the HP Scan could remotely operate the scanner on my PC but only at A4 or below. Anyway the full software can do A3 and all of the other features i required such as editable text, pdf etc.

Thanks for your help.  

[greenturtle]

Hi @Mak73,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

[williamthird]

Ladies and Gents I know I am a little late to the party. We only recently bought this printer, and had exactly the same issues as you. When scanning to computer and to PDF the A3 page came out as A4 thus cutting part of the document off.

We had a search around the forum, found nothing works. But by accident we found that if you click the HP Oficejet 7612 assistant then click the "Scan a document or Photo" set the "Save as PDF" to A3 or entire scan area, The document scans in full size. Strange that there isn't any setting on the printer but there it is.

Hope this helps someone.

Dave.