HP Officejet 8015 Scanner error after firmware update

[miered]

After the firmware update (version 001.2243A november 15, 2022), the scanner doesn't work signalling an error. Also connecting the printer to HP Smart, the application issues an error.

How can I restore the scanning function?

[Nal_NR]

Hi @miered,

Welcome to the HP Support Community. 

I understand that you are facing issues with scanning. I'd like to help!

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Restart the computer and printer

Restart the computer and printer to clear any error states.

Press the Power button to turn off the printer.

Close all running programs on your computer, and then restart the computer.

Wait 30 seconds, and then turn the printer back on.

Use HP Print and Scan Doctor (Windows)

Use HP Print and Scan Doctor on your Windows computer to help diagnose and fix printing and scanning issues.

Make sure the paper is loaded in the main tray, and then turn on the printer.

Download HP Print and Scan Doctor, and then follow the prompts to install and open the tool.

On the welcome screen, click Start to select your printer and run the diagnostic.

If your printer is not found, click My product is not listed, and then follow the instructions to troubleshoot the connection.

Temporarily disable firewall software (Windows)

Firewall software helps block threats from outside your network, but some settings or configurations can block communication with network printers. Use the Print and Scan Doctor to identify and temporarily disable firewall software in Windows.

Download HP Print and Scan Doctor, and then follow the prompts to install and open the tool.

On the welcome screen, click Network, and then select Troubleshooting Firewalls.

Click the name of any firewall software that has an Enabled status, and then click Disable.

Go to 123.hp.com to download and install the latest print driver.

If the installation completes, consult the firewall software support to change settings such as security level, trusted zones, and open ports to allow communication with HP software and websites. After changing the settings, re-enable the firewall in the HP Print and Scan Doctor.

If the installation fails, the firewall software is not causing the issue. Re-enable the firewall in the HP Print and Scan Doctor.

Check the HP Digital Imaging Monitor (Windows)

The HP Digital Imaging Monitor (DIM) software for Windows must be running in order to scan from the printer control panel.

In Windows, search for and open c:\Program Files (x86)\HP\digital imaging\bin.

From the bin folder, find and double-click hpqste08.exe to make sure it is running.

Right-click hpqste08.exe, and then select Create shortcut.

An hpqste08.exe shortcut displays in the bin folder.

Search for and open shell:common startup, and then press Enter to open the Startup window.

Position the Startup window and the bin window side by side.

Click and drag hpqste08.exe shortcut from the bin window, and then drop it into the Startup window.

Restart the computer.

Uninstall HP print driver and use HP Smart (Windows)

Uninstall the HP print driver and install and use HP Smart on a Windows computer.

Disconnect any USB cables from the printer.

In Windows, search for and open Add or remove programs.

Look for your HP printer name in the list of programs.

If you find your printer, click the printer name, and then click Uninstall.

If you do not find your printer, search for and open Printers & scanners, click your printer, and then click Remove device.

If a User Account Control message displays, click Yes.

Follow the instructions to complete the software removal, and then restart the computer.

Go to 123.hp.com to download and install HP Smart.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[miered]

Thank you very much for your support!

I solved the issue in this way:

- I switched off the printer detaching the power cord and the USB cable.

- I disinstalled the HP smart software and then I reinstalled it again.

- I switched on the printer connecting the power cord and then the USB cable.

After the HP Smart software configuration, the printer scanner worked again!

My opinion is that, after the firmware update, the printer must be reset in "hard" way, not only by means of the power off button. Probably this operation caused a correct setup of the new firmware configuration data.

Best regards

[Nal_NR]

Hi @miered,

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.