HP Officejet 8702 won't scan from printer control panel to computer

[srotunda]

HP Officejet 8702 won't scan from printer control panel to computer

[Hawks_Eye]

Hi @srotunda 

Welcome to the HP Support Community! Thanks for posting your query! 

We're here to help you get back up and running.

Thank you for sharing the situation. Let’s take a moment to narrow down what’s happening before we move into any steps. A few details will help us isolate the cause:

• When you try scanning from the printer’s control panel, do you see any error message or does it simply not respond?
• Is the printer connected to your computer via USB cable or over Wi‑Fi?
• Have you been able to scan successfully from the computer itself using the HP App or other software, or is scanning failing in both directions?
• Has anything changed recently in your setup, such as a Windows update, router change, or new security software?
• Are you using Windows 10 or Windows 11 on the computer?

Once we have these specifics, we’ll be able to pinpoint whether the issue is with the connection, the software, or the printer’s control panel itself. Could you share a bit more about these points?

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.