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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎05-20-2023 07:13 AM

HP Recommended
Product: HP OfficeJet Pro 9012e All-in-One Printer

Scans from the glass plate come through to the computer, but scans from the ADF feeder don't come through. Important notice: this happens when I make scans from the control panel of the machine itself.

When I make scans with the software on the computer, I can also scan documents that are in the feeder.

This is a recent problems. It also occured in the past after a printer update, which is happening now again, I believe.

Any solutions?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-21-2023 02:21 AM

HP Recommended

Hello, 

 

Please try the below listed steps and let me know if it worked for you.

Be sure to carefully go through the steps and run CMD as Admin, if the command fails please clarify what error is returned while running the command.
• From the Start menu click the Gear icon, select Apps, and uninstall the HP Basic Device Software for your printer.
• From the search bar type CMD, right-click on Command Prompt and select Run as Administrator.
• Copy the following command, then right-click the Command Prompt dialog and select Paste, then press Enter till any command completes.
takeown /f %windir%\System32\DriverStore\FileRepository /r /d y
icacls "%windir%\System32\DriverStore\FileRepository" /grant %username%:(OI)(CI)F /T
for /d %G in ("%windir%\System32\DriverStore\FileRepository\hpesclscan*") do rd /s /q "%~G"
takeown /f %windir%\System32\DriverStore\FileRepository /A /r /d y

• Download and install the latest HP Basic Device Software for your printer as necessary: https://support.hp.com/us-en/drivers/printers

If issue still persists, try the below steps…
Close the HP SMART APP.
Remove originals from ADF and Flatbed.
Power off the printer. Wait for 30 seconds and then power On the printer and wait until the home screen shows up.
Load the originals in ADF and ensure printer displays "Original Loaded".
Now try scanning to Computer using the printer front panel.

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎05-21-2023 02:21 AM

HP Recommended

Hello, 

 

Please try the below listed steps and let me know if it worked for you.

Be sure to carefully go through the steps and run CMD as Admin, if the command fails please clarify what error is returned while running the command.
• From the Start menu click the Gear icon, select Apps, and uninstall the HP Basic Device Software for your printer.
• From the search bar type CMD, right-click on Command Prompt and select Run as Administrator.
• Copy the following command, then right-click the Command Prompt dialog and select Paste, then press Enter till any command completes.
takeown /f %windir%\System32\DriverStore\FileRepository /r /d y
icacls "%windir%\System32\DriverStore\FileRepository" /grant %username%:(OI)(CI)F /T
for /d %G in ("%windir%\System32\DriverStore\FileRepository\hpesclscan*") do rd /s /q "%~G"
takeown /f %windir%\System32\DriverStore\FileRepository /A /r /d y

• Download and install the latest HP Basic Device Software for your printer as necessary: https://support.hp.com/us-en/drivers/printers

If issue still persists, try the below steps…
Close the HP SMART APP.
Remove originals from ADF and Flatbed.
Power off the printer. Wait for 30 seconds and then power On the printer and wait until the home screen shows up.
Load the originals in ADF and ensure printer displays "Original Loaded".
Now try scanning to Computer using the printer front panel.

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
1 person found this reply helpful
Was this reply helpful? Yes No

‎05-26-2023 12:54 PM

HP Recommended

Thank you very much! I first deleted the basic software and then ran the command as you described. Then I re-installed the basic software and now I can again make scans with the ADF from the control panel.

Was this reply helpful? Yes No
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