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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-01-2021 12:06 PM

HP Recommended
Product: HP Officejet Pro 8025
Operating System: Microsoft Windows 10 (64-bit)

How to scan? On my old dead HP Photosmart 6520, I can use the printer control pane to scan my document or paper then my printer send the scan picture to my computer to scan. But on my new HP Officejet Pro 8025, I cannot use the printer itself to scan my paper or document without running into the error message below. What I did is put my document or paper onto the scanner glass then scan then select my computer then select pdf or jpeg then send then wait after preparing to scan to done.
Scan unsuccesful
One or more of the following problems has prevented the scan from being completed:
The connection to the computer has been lost
The scan application on the computer is currently in use
An OCR application is not installed on the computer. Check the computer for more information.

 

Category:
3 people had the same question
2 REPLIES 2

‎02-10-2021 09:18 AM

HP Recommended

@OlympicAssEater

 

I reviewed your post and I understand that you are facing issues scanning from the printer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/product/hp-officejet-pro-8020-all-in-one-printer-series/24208622/model/...

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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‎01-15-2024 06:27 AM

HP Recommended

Hi community!

The information in the following video may also help:

 

 

SofiaML
HP Support Community

I work on behalf of HP.
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