HP Officejet Pro 8600 Plus prints but won't scan

[ThinkTank1]

My HP Officejet Pro 8600 Premium will print and copy BUT it will not scan. When i try to scan to computer, it says there is "No Computer Found." My scanner is connected via wifi. The printer still works. I even tried connecting through a USB chord, but I recieved the same "No Computer Found" prompt.

I went onto the HP Printer Assistant > Manage Scan to Computer. The first time it said that there were too many computers connected to the scanner but when i tried to open the list of connected computers, the list was blank. 

I tried rebooting both the printer and computer. It did not work. I tried reconnecting to the wifi but it still would not scan. Though again, the printer does work. 

I went on this message board and found others with a similar problem. It was recommended that I uninstall the printer drivers and reinstall, which I did but the problem still persists. 

Please advise. Thanks! 

[atharva_gp]

@ThinkTank1,

Thank you for reaching out to the HP Support community!

Let's try these steps:

Step 1: Reboot the Printer, PC, and Router

• Turn off the WiFi Router, wait for 60 seconds and turn it back on.
• Turn off the Printer, wait for 60 seconds and turn it back on.
• Restart the PC
• Launch the scan application and try scanning
• If the issue persists, proceed to the next step

Step 2: Run the HP Print and Scan Doctor

HP Print and Scan Doctor is a diagnostic utility that resolves printing and scanning issues automatically.

1. Download Hp Print and Scan Doctor from this link
2. Run HPPSdr.exe from the download location on your computer.
3. Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
   • If your printer is not listed, turn it on and click Retry.
   • If there is a connection problem, follow the instructions in the tool.
4. Click on 'Fix Scanning.'
   • Follow the on-screen instructions and complete the diagnostics
   • Once completed, try to scan again
   • If the issue persists, proceed to the next step

Step 3: Uninstall and Re-install the printer software

• In Windows, search for 'Control Panel' and open 'Programs' or 'Programs and features' and select 'Uninstall a Program'.
• Select your HP Printer.
• Select Uninstall.
• In Windows, search for 'Control Panel' and look for 'View devices and printers'option under 'Hardware and Sound'.
• In the Devices and Printers window look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'.
• Open up the run command with the "Windows key + R" key combo.
• Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
• Click on the "Drivers" tab.
• Look for HP Printer driver. If you see it Click on it and click Remove at the bottom.
• Select Ok.
• Select Apply and Ok on the Print Server Properties windows.
• Close Devices and Printers.
• Open up the run command with the "Windows key + R" key combo.
• Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart the computer.
• Download the printer driver and install it from this link or manually search for drivers from https://support.hp.com/us-en/drivers/printers.
• Open the downloaded file, follow onscreen instructions and complete installation
• Try scanning again

Also, please make sure that the Scan to Computer feature is enabled.

Go to HP Printer Assistant > Manage Scan to Computer > Enable.

Let me know if this information helps. 

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