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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-11-2025 11:24 AM

HP Recommended

I have Windows 10, 64 bit but won't update

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-11-2025 01:44 PM

HP Recommended

Hello @Cesar644 ,
Welcome to the HP Support Community!

 

Here's what you need to do:

  1. Disconnect printer/scanner from computer- Disable WLAN, WiFi and/or remove the USB or LAN cable.- Do not switch off the printer >> unplug the power cord from the socket!
  2. Uninstall HP printer software, and then remove the printer from your Devices list. 
  3. Restart the PC
  4. Close all programs
  5. download only this complete package: HP Printer Full Feature Software and Drivers 
  6. Close all programs
  7. Reconnect the printer to the power supply and switch it on (if this does not happen automatically)
  8. Via USB, means wait until the installation asks to connect the printer/scanner.
  9. Open up the run command with the "Windows Key + R" > select folder Downloads double-click on the EXE
  10. The installation was completed successfully, now you must ...
  11. Restart the System again
  12. Now the installation is complete.

Document error messages accurately, even better is to take a screenshot of it and upload here.

 

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
         

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎10-11-2025 01:44 PM

HP Recommended

Hello @Cesar644 ,
Welcome to the HP Support Community!

 

Here's what you need to do:

  1. Disconnect printer/scanner from computer- Disable WLAN, WiFi and/or remove the USB or LAN cable.- Do not switch off the printer >> unplug the power cord from the socket!
  2. Uninstall HP printer software, and then remove the printer from your Devices list. 
  3. Restart the PC
  4. Close all programs
  5. download only this complete package: HP Printer Full Feature Software and Drivers 
  6. Close all programs
  7. Reconnect the printer to the power supply and switch it on (if this does not happen automatically)
  8. Via USB, means wait until the installation asks to connect the printer/scanner.
  9. Open up the run command with the "Windows Key + R" > select folder Downloads double-click on the EXE
  10. The installation was completed successfully, now you must ...
  11. Restart the System again
  12. Now the installation is complete.

Document error messages accurately, even better is to take a screenshot of it and upload here.

 

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
         
Was this reply helpful? Yes No

‎10-13-2025 11:42 AM

HP Recommended

Accepted Solution, Yes, Thank you, Response & Information Helpful

Was this reply helpful? Yes No
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