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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-12-2021 01:21 PM

HP Recommended
Product: Officejet Pro 8710
Operating System: macOS 10.15 Catalina

Hi Everyone


After a lot of work a few months ago, I eventually got "Scan To Network Folder" to work.  This week,  I went to use it and it's back to not working.  

When I try to use it, I now get "Connection Problem: Unable To Connect To The Network.  Check the network and then try again"


The network status on the printer says connected, I can see it on my computer, scan to email works, and I've been through the setup for scan to network folder about 10 times and everything is right. I've rebooted the printer, reset the network connection on the printer, rebooted my computer, updated my computer, rebooted my internet. I'm at a loss here.  

Category:
1 person had the same question
1 REPLY 1

‎02-16-2021 01:38 AM - edited ‎02-16-2021 01:39 AM

HP Recommended

@bigshow5454, Welcome to the HP Support Community!

 

I understand you are not able to scan to network folder. Kindly follow the steps mentioned by an Expert on this thread: https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Scan-to-Network-Folder-Setup-for-Officejet-Pro...

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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