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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
bigshow5454
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Message 1 of 2
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HP Officejet Pro 8710 Scan To Network Folder doesn't work again

HP Recommended
Officejet Pro 8710
macOS 10.15 Catalina

Hi Everyone


After a lot of work a few months ago, I eventually got "Scan To Network Folder" to work.  This week,  I went to use it and it's back to not working.  

When I try to use it, I now get "Connection Problem: Unable To Connect To The Network.  Check the network and then try again"


The network status on the printer says connected, I can see it on my computer, scan to email works, and I've been through the setup for scan to network folder about 10 times and everything is right. I've rebooted the printer, reset the network connection on the printer, rebooted my computer, updated my computer, rebooted my internet. I'm at a loss here.  

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@bigshow5454, Welcome to the HP Support Community!

 

I understand you are not able to scan to network folder. Kindly follow the steps mentioned by an Expert on this thread: https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Scan-to-Network-Folder-Setup-for-Officejet-Pro...

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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