HP Officejet pro 8034E All-in-One scan to computer not working after windows 11 upgrade

[Darl3n3]

Hello all,

I’m trying to set up a simple Scan-to-PC feature from an HP OfficeJet Pro 8034e All-in-One to my Documents folder on a Windows 11 PC located next to it. This feature worked properly on my previous Windows 10 machine but no longer functions as expected after the upgrade.
The main reason I purchased this specific printer was for its straightforward scan-to-computer capability, so I’d appreciate any help getting it working again.

[Kuroi_Kenshi]

Hi @Darl3n3,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP OfficeJet Pro 8034e All-in-One printer is no longer scanning to your Windows 11 computer after the upgrade. Let’s go through a few steps to check what could be causing this.

    a. Verify Printer Connection
      Ensure the printer and PC are on the same Wi-Fi network.
      If connected via USB, disconnect and reconnect the cable securely, then wait a few seconds for Windows to detect the printer.

    b. Check HP Smart and Scan Software Installation
      Download and install the latest HP Smart app from the Microsoft Store.
      Also, install the Full Feature Software and Drivers for your printer from HP’s official support page to ensure all scan components are installed correctly.

    c. Enable “Scan to Computer” Feature
      Open the HP Printer Assistant (search for it in the Start menu).
      Select Scan → Manage Scan to Computer → Enable Scan to Computer.
      Check the box that says Automatically start Scan to Computer when I log on to Windows.

    d. Restart Scan Services
      Press Windows + R, type services.msc, and press Enter.
      Scroll down to Windows Image Acquisition (WIA) and HP Network Devices Support.
      Right-click each service → choose Restart → ensure their Startup Type is set to Automatic.

    e. Run HP Print and Scan Doctor
      Download HP Print and Scan Doctor from HP’s support site and run it.
      This tool automatically detects and repairs scan-related communication issues between the printer and your PC.

    f. Test Scanning Through HP Smart
      Open HP Smart → Scan → Scan Document or Photo.
      If scanning works here, the issue is likely with the Scan-to-PC shortcut configuration rather than the scanner itself.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Gquintana]

i have the same issue but a different model HP MFP. Scanning to a network folder has been working fine for years. It appears after a windows up, I am no longer able to scan to folder. There is no connectivity issue as i can print to the MFP. I just cant scan to a folder. Permissions were not changed and its allowed for everyone. All scanning configurations remain the same and have worked. The only change has been upgrading Windows 11. Is there a protocol that Win 11 disabled which is no longer allowing me to scan to a shared folder?

[Kuroi_Kenshi]

Hi @Gquintana,

I understand your HP OfficeJet Pro 8034e All-in-One printer is unable to scan to your computer after upgrading to Windows 11. Let’s go through a few steps to check what could be causing this.

Verify Printer Connection
 Ensure your printer and computer are connected to the same Wi-Fi network.
 If using a USB connection, unplug and reconnect the cable securely, then wait for the printer to be detected.

Reinstall HP Software and Drivers
 Download and install the latest version of the HP Smart app from the Microsoft Store.
 Also, visit the HP Support website and install the Full Feature Software and Drivers for the OfficeJet Pro 8034e to restore all scan components.

Enable Scan to Computer
 Open HP Printer Assistant (search it in the Start menu).
 Select Scan → Manage Scan to Computer → Enable Scan to Computer, then check Automatically start Scan to Computer when I log on to Windows.

Restart Required Scan Services
 Press Windows + R, type services.msc, and press Enter.
 Scroll to Windows Image Acquisition (WIA) and HP Network Devices Support → right-click each one → choose Restart, and set Startup Type to Automatic.

Recheck Folder Permissions (for Scan to Folder setups)
 Right-click the destination folder → Properties → Sharing → Advanced Sharing.
 Ensure Share this folder is checked and Permissions are set to Everyone – Full Control.
 In Security tab, verify the same access rights for “Everyone.”

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Gquintana]

Kuroi, thank you for replying to my message but this is all unnecessary and does not directly address what i stated. 

My MFP was able to scan directly to an SMB folder path.

This has been working for years and even up to one week ago was fine.

Nothing has changed, not network, not connection, not credentials, not path, not permissions, nothing.

i am not using any software nor do i want to.

the device has a scan to folder feature which is what i want and what has been working.

I have upgraded to win 11 25H2 and thats the only difference i have made.

[Kuroi_Kenshi]

Hi @Gquintana,

Welcome to the HP Support Community! 

We're here to help you tackle that malfunction! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,