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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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I have an HP printer 9018.  I have moved locations and can not get onto the network, only public WIFI.  I have attached the printer via USB - printer port cable, and can print but can not scan documents to the computer.  I have tried to utilize EASYSTART but it will not allow me to install as states it can not find the printer (via usb). I have also tried the Support Assist and does not show my printer, and when trying to install advised it was under another account. 

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