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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎06-01-2021 12:13 PM

HP Recommended
Product: HP PSC 1315
Operating System: Microsoft Windows 10 (32-bit)

Getting an error when I attempt to run HP solution center for scanning.  Says I need the latest Adobe flash player but when I am sent to the site Adobe says its no longer supported.  Running Windows 10 on my laptop.  Is there any other way to get the scan function to work?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-04-2021 10:27 AM

HP Recommended

@Sechsfour

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, 

Adobe has permanently disabled the Flash Player as of 12-Jan-2021, and as the HP Solution center software is based on Flash, it may not work as expected.  
However, you can download and Install HP Scan and Capture app from the Microsoft store. Here is the link: https://www.microsoft.com/en-us/store
For more information on how to use this app, refer: https://support.hp.com/in-en/document/c04675206
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎06-04-2021 10:27 AM

HP Recommended

@Sechsfour

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, 

Adobe has permanently disabled the Flash Player as of 12-Jan-2021, and as the HP Solution center software is based on Flash, it may not work as expected.  
However, you can download and Install HP Scan and Capture app from the Microsoft store. Here is the link: https://www.microsoft.com/en-us/store
For more information on how to use this app, refer: https://support.hp.com/in-en/document/c04675206
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No

‎06-04-2021 11:00 AM

HP Recommended

This works great!  Thanks for the help.

Was this reply helpful? Yes No

‎06-04-2021 01:31 PM

HP Recommended

@Sechsfour

Thank you for posting back. 

 

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us. 

Have a great day! 

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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