HP PageWide 377dw not scanning to network share. Share is accessible from laptop.

[NetWave]

A client of mine can't scan from his HP PageWide 377dw to a network share on a Windows 10 machine anymore. The issue started after my client did a Windows recovery.

I have spend hours trying to figure out the problem, but I can't find it.

The PC is a windows 10 PC named COSN0101237. It's wired. IP 192.168.1.5. No domain, default workgroup called 'WORKGROUP'. The share is called 'Scans' and has full access for 'Everyone'. Access is set on both the share and NTFS.

The printer is a HP PageWide 377dw. Also wired. IP 192.168.1.3.

I followed this document closely:

https://support.hp.com/my-en/document/c05053159

Starting from step 6, I added a share called 'Scans' pointing to '\\COSN0101237\Scans'. No credentials. Clicking 'Save and test' always give me figure 12: failed network folder setup page. Of course, it doesn't work on the printer itself either.

To verify the share, I wired my laptop to his hub. I can go to '\\COSN0101237\Scans' without entering any credentials. I can read files and create new files in this share. This would indicate there's no problem with the share, right?

Other things I tried:

- access the share by IP instead of name

- create a user "PageWide" on the Windows 10 PC and used that user for credentials (see figure 😎

- disabled firewall

What else can I try? Really would like to help out this client! Like a said, it was working correctly before the client did a Windows recovery.

With kind regards,

Steven

[ShlomiL · Accepted solution]

Hi Steven,

Please ensure SMB 1.0 is enabled on your PC, Windows 10 with the latest update 1709 may get SMB 1.0 disabled, your printer only supports SMB 1.0:

http://h10032.www1.hp.com/ctg/Manual/c05547920

To ensure it is enabled click the Start button and then the Settings (Gear icon).

Select Apps, then click Programs and Features from the right pane.

Click Turn Windows features on or off and ensure that SMB 1.0/CIFS File Sharing Support is checked, else check it and restart your PC once prompt to, then check for any difference accessing the shared folder.

Also Right click the Ethernet / WiFi icon and select Open Network and Internet Settings - Can you see your network listed as Private or Public under your network name?

[NetWave]

It took me a while to try this on the PC of my client, but THAT WAS IT!

Thanks for your help, much appreciated!