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12-12-2020 05:16 PM - edited 12-12-2020 05:19 PM
Operating System: Microsoft Windows 10 in S Mode
When scanning on the flatbed, scans turn out beautifully. However, when using the ADF feeder (which is my preference) the final image on the screen when scanning to computer or email presents two vertical black lines running all the way down the image. I have tried cleaning the rollers and it is still happening. Please help.
1 REPLY 1
12-12-2020 10:37 PM
Hi,
Thanks for using the HP Support Community.
Please check out this resource on cleaning the ADF strip.
https://www.youtube.com/watch?v=WYx1ZfoGKfM
Hope that helps!
I am an HP Employee. Although I am speaking for myself and not for HP.
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Question / Concern Answered, Click "Accept as Solution"
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows how to resolve vertical lines or bands in a copied document. The lines are usually caused by a speck of dirt on the scanner glass or ADF scanner glass strip. This applies to All-In-One ...
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