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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Photosmart 3200 AIO can't scan Windows 11

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02-15-2023 08:57 AM
Installed the Photosmart 3200 with Windows 11. There are no specific drivers and software so I went with Microsoft Fax and Scan. Printer is printing fine and able to copy but when I try to scan it does not go through with the message "no scan option" on the display. There are other issues like that with this printer and other HP printers and windows 11 as well but no solution is given and not even the simple question what software should be used (Microsoft Scan and Fax is correct?) is answered. After some days the threads are closed...why? If it is not solved it should be kept open until a solution if found. Or, at least, HP should come with a final determination stating that the equipment is not Windows XX supported and will not work because this way we can show the user and, if it is the case, the company and recommend that a new printer is bought.
After all, what is the software that should be used to scan with the Photosmart 3200 AIO? Are there any specific instructions on how to configure the software and printer to use it under Windows 11?
Thanks
02-15-2023 10:10 AM
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What about the printer?
The printer is not supported in Windows 11.
Windows 11 compatible HP printers
Nice that it is printing, of course.
Old tech is good tech when you can get it to work.
The "unsupported" part might explain why you cannot use Windows Fax and Scan.
>> What else?
If you find no other options, this company specializes in Scan software for unsupported printers.
NOTE: This reference is provided FYI and is not intended as an endorsement of the software.
VueScan – Third party software
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