HP Photosmart 5510 unable to scan multiple pages into one pdf file

[a-reed]

I'm not able to scan multiple pages of a document into one single pdf file - each page is a separate scan/image. I'm using an HP Photosmart 5510, model B111a. Steps I've taken include: used the virtual assistant, contacted HP Support, reinstalled all the drivers, updated them, went into the printer assistant/scan dialog settings and both checked and unchecked the "Create a separate file for each page" setting, all to no avail. There is not an option to "add a page" or combine pages that I can find.

While combing multiple pages into a single pdf file is possible through software, the multi-function printer should be able to do this for you. Any assistance is appreciated!

[Dragon-Fur]

@a-reed 

Welcome to the HP Community.

How it "should work" > Use the following guide:

HP Printers - How to Scan

Some ideas...

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The printer software is not "new" - last released in 2015.

The software might still work with the latest versions of Windows 10.

Installation Package - Download and Save

HP Photosmart 5510 e-All-in-One Printer series - B111 Full Feature Software and Driver 

If you wish to do so, Recheck / Reload the full driver printer software.

Uninstall Existing Printer Software (Full Feature Software)

Control Panel > icon view > Programs and Features >

Find / Select > Uninstall the printer software

Restart the computer and log in

If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft:  Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

then

Restart the computer and log in

Basic Instructions - Install the Full Feature Software / Full Driver printer software

• If using VPN, shut it off to install software
• Download and Save the Full Feature Software installation package or the Easy Start wrapper
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.
• Right-Click on the installation package and “Run as Administrator”
• If using Easy Start > When asked, opt for "Full Driver" (exact wording might vary).
• After the software is installed, Restart the computer and log in

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If you have not done so, add the following scan software subset to your installed printer software:

HP Scan Extended

• Download-Save-Install

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

• HPSE is a subset an older Full Feature Software suite. 
• HPSE features are very similar to the HP Scan Software released after 2015.
• Although HPSE appears to be a separate software, HPSE is dependent on the infrastructure provided by the Full Feature Software (full driver).  The Full Feature Software for your printer should be installed before installing and using HPSE.
  • OPTIONAL:  Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start
    • Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
    • Right-Click HPScan.exe > Select Pin to Taskbar
    • Right-Click HPScan.exe > Select Send to Desktop (Create a Shortcut)
    • Right-Click HPScan.exe > Select Pin to Start

• HP Scan Extended features include (and are not limited to): Single, Multiple scans, Image and PDF scans, Email as PDF / JPEG, Source selection, Page Size choices include Auto-Detect (extracts image / document boundary).  Might include OCR (Save as Editable Text).

Example - HP Scan Extended - Main Menu(s)

HPSE_Scan_Examples_1

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Normally, having reinstalled the full driver printer software - and optionally added the HP Scan Extended software, would be enough to provide the necessary support needed to scan multiple pages into one PDF file.

What else?

Still assuming the problem is not "in the printer",

Try / Consider

Install and use the HP Scan and Capture application

HP Scan and Capture

Available from the Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

Download-Save-Install   HP Scan and Capture

 Description

HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications.

* NOTE:  The correct HP drivers for your scanner must be installed from HP's Support Website.

Click Start (windows key) > Open the All Apps List > scroll the list 

Open Category HP

Find and open the HP Scan and Capture application

Optional

Right-Click on the application and PIN to Start

What else?

Application controls / options

Settings > Apps > Apps and Features

Scroll / Search for HP Scan and Capture

Left-click on the App for options associated with this app.

If available, Click Advanced for additional controls.

Example - HP Scan and Capture - Presets

Scan_and_Capture_Document-Photo_Settings_1

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What else?

If the "printer is stuck", the following might help to kick it free.

HP Printers - Printer Turns Off Unexpectedly or Repeatedly

Step 2: Restart the printer

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References / Resources

Adobe Reader DC – Install Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

NOTE:  Adobe Reader DC software can be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.

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HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

There are actually two models of this printer

HP Photosmart 5510 e-All-in-One Printer - B111a 

and

HP Photosmart 5510 e-All-in-One Printer/Duplexer series - B111 

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