HP Photosmart C4780, no Solution Center => no 48-bit images

[AM01]

Hello, 

Could use some help. I have a HP Photosmart C4780 All-in-One Printer and since I no longer can use HP Solution Center, I am unable to select "Scan at maximum pixel depth" option(48-bit). Using the workarounds(HP Scan and Capture and so on...) it only provides 24-bit depth. 

Can someone provide me another way to use de scanning feature of my printer at its maximum capability(quality)?

Thanks.

Andrew

[AM01]

To be more precisely:

I created in HP Solution Center a scanning shortcut with "Scan At Higher Bit Depths" option checked, which allowed me to scan up to 48-bit color depth, thus resulting in more smooth colours.

This option is no longer available in any other software I tried.

Does this mean that from now on I'm stuck with a "crippled feature" of my product just because HP doesn't care or don't want to create a new non-flash based solution for its products?

I wonder if any of you guys found a solution.

Thanks!

Andrew 

.

[Kumar0307]

@AM01, Welcome to the HP Support Community! I’m here to help.

I understand your concern. However, there is no other driver/option available for this printer. Hence, limited functionalities. 

I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[AM01]

@KUMAR0307:

Since you are a support agent working for HP, i'd like to ask you nicely to open a ticket or forward my request(surrely i'm not the only one having these problems with your products) to the developers team. I'm sure a new application like HP Solution Center can be developed without using Adobe Flash Player to allow me and others like me to be able to use their products full functionalities . It's just a matter of software which can be made if your company cares about its customers. 

Thank you

Andrew

[Kumar0307]

@AM01

I understand your concern. Let me escalate this issue to the concerned team.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

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