HP Photosmart C5280 all in one printer

[MargaretJ]

My HP printer Photosmart C5280 all in one is not printing. So as my manual advised I am disconnecting it and am having problems reinstalling it

Please help

Margaret

[Raj1788]

@MargaretJ

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Is the copy working fine?

How is the printer connected?

Make sure the printer and the Mac are connected to the same network.

Let's  update the printer firmware and Mac software:

Click here to Update printer firmware

Click here to Update software on Mac 

Then, remove the old printer and add a new printer.

1. Click the Apple menu, then click System Preferences.

2. Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

   

3. Check if the name of your printer displays in the Printers list. Do one of the following steps, depending on if the printer is listed or not.

   • If your printer is listed, remove and re-add the printer to confirm communication and to make sure the correct driver is used. Click the name of your printer, then click the minus sign  to delete the printer. Once the printer is removed, click the plus sign , click Add Printer or Scanner, click the name of your printer, then continue to the next step.

   • If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, then continue to the next step.

   • If your printer is not listed in the Add Printer or Scanner window, make sure the printer is connected to the Mac with a USB cable, or that it is on the same wired or wireless network as your Mac. See the Frequently asked questions in this document to resolve connection issues, try to add the printer again, then continue to the next step.

4. Click the Use or Print Using menu, then select the name of your printer.

   NOTE: 

   Selecting a Generic driver option from the Use menu can result in limited printer functionality.

   

5. Click Add to add the printer to the list.

   • If you are prompted to install software, click Download and Install to complete the installation.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)